Division: 

Information Technology

Unit: 

Technology Support Services

Applicability: 

NMU students, faculty and staff

Purpose: 

Defines the process for having NMU issued notebook computers repaired (this does not include purchased computers)

Policy: 

Notebook computers needing repair within the United States

  1. Phone the Technology Support Services office at 906-227-2468 or bring the Notebook computer to the TSS located on the campus of Northern Michigan University to have the Notebook computer diagnosed and repaired. Northern Michigan University will not accept collect telephone calls.
  2. A pre-paid box will be shipped to an individual who is unable to bring the Notebook computer to TSS. The Notebook computer will be repaired and shipped back to the individual within one working day of receipt. If the computer cannot be repaired, a different computer will be substituted. Northern Michigan University will pay for all shipping costs.
  3. Back up your files, Technology Support Services office cannot guarantee that your files will remain on the computer.

Notebook computer's needing repair outside of the United States

Contact TSS Asset Management at 1-906-227-2822

References: 

None

Approved: 

August 2010

Policy Type: 

TLC

Contact: 

Technology Support Services office