Checking TCP or IP Address Settings

Documentation

If you're having network issues, it may be a good idea to check your settings. Click below to get started.
Mac OS X
Windows 10 (Similar to earlier versions)

 

MAC OS X

1. Click on "System Preferences" on the dock.
   


2. Click on "Network.

     


3. To check Wifi settings, click here. To check Ethernet, click here.




WIFI
 

1. Click on "WiFi," then click on "Advanced."

    

2. In the "TCP/IP" tab, verify that "Configure IPv4" is set to "Using DHCP." Then, verify that "Configure IPv6" is set to "Automatically."

    

3. Click the "DNS" tab, and verify that the DNS Servers and Search Domains match what is shown below. 

    

4. Click "Proxies" and be sure that everything is unchecked except "Use Passive FTP Mode (PASV)." Click "OK" to exit.

    

ETHERNET
 

1. Click on "Ethernet" and veryfy that "Configure IPv4 is set to "Using DHCP." Now, click "Advanced.

     

 

2. In the "TCP/IP" tab, verify that "Configure IPv4" is set to "Using DHCP." Then, verify that "Configure IPv6" is set to "Automatically.

     

 

3. Click the "DNS" tab, and verify that the DNS Servers and Search Domains match what is shown.

    

 

4. Click "Proxies" and be sure that everything is unchecked except "Use Passive FTP Mode (PASV).

   

 

Windows 10

1. In the Start menu or search bar, type "Network and Sharing Center" and select that option. 
    


2. Select "Change adapter settings" to the right. 
   


3. Right click the network you'd like to check and select "Properties." The information will be the same for both ethernet and WiFi. 
    


4. In the new window, scroll down to select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties." 
    


5. Assure that "Obtain an IP address automatically" and "Obtain DNS server address automatically," then click the "Advanced" button. 
    


6. Ensure that the settings in the
tab match those shown below. 
    


7. Ensure that the settings in the "DNS" tab match those shown below. Click "OK" to close the window. 
    

Changing my NMU UserID or Username

Documentation

The NMU UserID or username for NMU students and employees are based on the person's legal name. This requires a legal name change with the Social Security office and students updating the information with the NMU Records office. NMU Employees would make the change with NMU Human Resources office. See the MyNMU, Student Services, "Name Change-Information" link for the most up to date information.

Once the legal name change is reflected on the MyUser system the person can work with HelpDesk staff to delete the old account and the new account will be created overnight. It is highly recommended to make NMU UserID or username changes between semesters when the impact of grades and records, especially for courses taken or taught on Educat, will be minimized.

Other than a legal name change, people have the options anytime to change their preferred first name using information in the MyNMU, Student Services, "Name Change-Information" link and how their name is displayed from messages sent via their NMU G Suite account (See NMU G Suite account name changes).

Backing Up NMU G Suite

Documentation

Unless you retire as an employee at NMU, as a faculty, staff, or student your NMU G Suite account will become disabled 1 year after you leave NMU and 3 years afterward if you were a graduate student. For these reasons, or just for the piece of mind of having a backup of your NMU G Suite content for yourself, you might consider backing up your NMU G Suite content.

Backing up your content to a ZIP file

Google's Takeout application, https://takeout.google.com, can be used to create an archive and/or ZIP file of your NMU G Suite content and download it to your computer. Google Takeout will convert the Google document formats to offline formats (Google Docs -> Word format, etc.). If you have a large amount of content, such as many video files, creating a ZIP file using Google Takeout may not be a good choice. More information is available from Google at "Download your data" and a 1 minutes video at "How to Use Google Takeout - YouTube".

If you later chose to upload the content to a different G Suite account, open the Google Drive settings and choose the option to "convert files on upload" before you upload the files if you want them in the Google Docs and other formats again.

Transferring your content to another G Suite account

The same Google Takeout application offers a way to transfer the NMU G Suite content to another Google G Suite account using https://takeout.google.com/transfer. See "Copy content from your school account to another account" for details.

The Google Takeout Transfer option, https://takeout.google.com/transfer, may be a great choice especially if you have an "Email for Life" account available through the NMU Alumni office. The Alumni "Email for Life" accounts are Google G Suite accounts with an @alumni.nmu.edu email address, have unlimited space available to you, and currently, unlike your NMU G Suite account, do not expire. Visit http://nmu.edu/alumni and the "Email for Life" link to request an @alumni.nmu.edu Alumni G Suite account and see if you qualify.

Adding a Security Exception to Your Browser

Documentation

NMU creates its own SSL security certificates used for some network services. These certificates are already installed on NMU issued computers but you may need to install them on your personally owned device in order to access some of the NMU network services. Installing the NMU SSL certificates is the preferred solution. Instructions are available on the "Add the NMU SSL Certificate" page.

Another option is to allow an exception for the NMU network service you are trying to access. Here are instructions for doing so with popular web browsers.

Firefox

    Click "Advanced" at the bottom of the page, click "Add Exception...", then click an “Confirm Security Exception” button at the bottom of the page and the web page will be added to an exception list. 

   

   

   

Chrome

    Click "Advanced" at the bottom of the page, then click "Proceed to address-of-the-website (unsafe)"

   

   

Safari

    Click "Show Certificate", review the certificate content is from NMU, then click "Continue"  to get to the website.

   

   

Edge

    Click "Details" and then "Go on to webpage"

   

   

Internet Explorer

    Click "More Information” the click "Go on to webpage (not recommended)"
   

Accessing EduCat using personally owned devices

Documentation

To access EduCat classes or content you will need:

Depending on your instructor's course video content, this software may or may not be needed for playing videos.

 

You might also need: 

 

2 Factor Authentication FAQs

Documentation

Where can I get a mobile authenticator app?

Where can I get a FIDO U2F Security Key?

Can I turn off 2 Factor Authentication once I have turned it on?

All of the methods have options to remove them.

How do I recover from losing my mobile authenticator app (new phone), backup codes, or security key?

If you need to change the settings and the normal 2 factor authentication login process is no longer available to you, the recovery process at myuser.nmu.edu/recover can be used to change your password and update your 2 factor authentication settings. It does not “use” 2 factor verification and you will not be prompted for 2 factor authentication when you go to myuser.nmu.edu/user to complete the recovery process.

Once you have changed your password, stay logged into myuser.nmu.edu and click on the Security tab. There you can update or modify your 2fa options.

What 2 factor authentication method do you recommend?

 

We recommend you enable at least 2 of the 2 factor authentication methods, generally the smart phone app is most convenient, and generate a new set of backup codes once you have used the 9th one in your current list. This way you always have more than one backup code available to you.

With any of the 2 factor authentication (sometimes referred to as 2FA or TFA) options, you should then use it to “trust” a number of computer browsers. You “trust” a device by selecting “Remember this computer for 30 days” option when you use the authenticator app. You should never select the Remember/trust option on someone else's device that you are only using for a one-time login. If you own or have “secure” access to multiple computer devices then you should trust more than one device. If you trust more than one device trust them on different days so if you can't login into one device the other device will still work for you. If you have trusted a device/browser then you have the remainder of the 30 day period to login and alter your 2 step verification.

Can I use myuser.nmu.edu/recover with 2 Factor Authentication on and I don't have a way to verify the second factor?

The recovery process started at myuser.nmu.edu/recover does not “use” 2 step verification, you will not be prompted for 2 factor authentication when you go to myuser.nmu.edu/user to complete the recovery process. The myuser.nmu.edu/recover process does allow you to select Mobile Authentication app as a method of proving your identity, but it then supplies you with a temporary password recovery code which you use at myuser.nmu.edu/user. Temporary password recovery codes which can also be supplied by the helpdesk staff will never invoke 2 factor authentication.

How can I tell which type of code is required for the 2 Factor Authentication if I have enabled the authenticator app and backup codes?

You can use either one. The “Use a different method” option may lists the options separately if you have enabled both, but you can actually use either source in the Enter Code field.

What happens once I run out of backup codes if that is the only 2 Factor option I am using?

Again if you have trusted a device, (and you should) you have 30 days (or less) to login from that browser/device and generate a new list of backup codes. We recommend after using up 9 codes that your next action should be to generate a new list at https://myuser.nmu.edu/user.

Otherwise you will need to use the recover option to change your password as described above.

What happens if Google Authenticator stops working?

It quite possibly is out of sync with the correct time. The following website has instructions for Android and iPhone: my two factor codes aren't working

 

See also: Setting Up 2 Factor Authentication

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