Services - Technology Support Services

Documentation

A Curriculum, Advising and Program Planning (CAPP) Online Degree Evaluation analyzes your coursework and academic progress against your degree requirements so you know what you have completed and what more may need to be done. To learn more about CAPP and how to interpret it, visit the CAPP Degree Evaluations page at the Registrar's website.
 

1. Log into MyNMU with your NMU UserID and password.
2. Select the "Degree Evaluation" in the menu or search for "Degree Evaluation" and click on it.
   
3. In the new window, select the semester you want to view up to from the drop-down list and click "Submit." 
  
4. Select "View Previous or Run New Evaluation" from the bottom of the screen.
    
5. You will now see a list of past evaluations. Click the most recent to view it or click "Generate New Evaluation" to run another, more recent evaluation. 
  
6. Select the radio button next to your program and choose a semester from the drop-down menu before selecting "Generate Request." 
  
7. Your evaulation will now be displayed in detail. 

Documentation

NMU public network printers are located in the NMU Library, Jacobetti Center, and PEIF. For your convenience these printers are already set up on your NMU issued ThinkPad or MacBook.

Using the printers requires you to pay for each printed page using CatCash on your NMU ID (Wildcat Express Card). See the Library's Printing page for help on setting up for their printers or adding funds to your CatCash.

Documentation

Students who graduate with a degree from NMU after 2018, are able to keep their current NMU email as long as they log into the gmail website at least once a year.

Otherwise, the NMU Alumni Association office offers alumni "E-mail for Life," a free, full-service email account through the Google Education system available to all alumni of Northern Michigan University.

To request your alumni account, visit this page. You will be contacted at your current NMU email address with your new username and password when your request is processed. 

For more information on alumni email accounts, visit the Alumni Association's page here. 

Documentation

Your password protects your account. You can also add a second layer of protection with "2 Factor Authentication" so even if somebody manages to steal your password, it is not enough to get into your account. This additional form of authentication (sometimes referred to as 2FA or TFA) is completely independent from your username and password.

How It Works

You will login as usual with your username and password, then enter an additional code from either an Authenticator App, a Security Key, or a set of Backup Codes to verify that it is in fact you. You can also click a checkbox at the login page to trust a device for 30 days so you can just use your  username and password to log in on that device.

Recommendations

• Enable more than one 2 factor authentication method such as using both an Authenticator app and Backup Codes!
• Remember / Trust more than one browser/device by clicking the checkbox at the bottom left corner of the login prompt before logging in. Do this on different days for each browser/device so they both don't reach the 30 day limit on the same day.

This will trust that device for 30 days and you will not be required to enter the additional 2 factor code on that device during the 30 day period. It's best if you don’t trust multiple devices on the same day so they don’t all expire at the same time. The browser/device trust is managed through the use of browser cookies, so if you clear your browser's cookies then you remove any existing 30 day trust and cause the two factor authentication prompt to occur when you next login.

3 Options for Setting Up 2 Factor Authentication for NMU Services

There are 3 options for setting up 2 Factor Authentication for NMU services like MyNMU and MyUser; an authenticator app, USB security key, and backup codes.

Authenticator App (Best for mobile devices - tablets or smartphones)

Using a mobile authenticator app on your smartphone, tablet, or computer as a second factor during login. Enabling this option will require that you enter a code generated by the authenticator app as a second factor during the login process. Google Authenticator  and Microsoft Authenticator are 2 authenticator apps that will work. Google Authenticator works on Android and Apple iOS devices. Install the authenticator app BEFORE turning on this option for NMU Services.

For quick set-up instructions see: 2FA Quick Steps 

USB Security Key (Requires extra hardware)

Requires FIDO U2F Security Key device, typically a USB device, to be attached to the computer you are logging in from. NOTE: Security keys are currently only compatible with the Chrome web browser.

For step by step instructions see: Using a Security Key for 2 factor authentication

Backup Codes (Used as a backup to the other options)

Backup codes come in sets of 10 that you generate at https://myuser.nmu.edu/user. Each of the 10 Backup Codes can only be used once. When a backup code is used it will become inactive. Typically you print them out, keep them in a secure location, and check them off as you use each one. You can generate a new set codes at any point, automatically making the old set inactive. If you use back up codes it is recommended you get a new set of 10 codes before you use the last code and run out of the current set of backup codes you are using.

For step by step instructions see: Using Backup Codes for 2 factor Authentication

     Notes:

• Once you complete these steps, you will be required to use 2 factor to log into MyNMU, MyUser, and other NMU services that require it.
• If 2 factor authentication is preventing you from accessing NMU Services verify the problem also occurs at https://myuser.nmu.edu/user . If it doesn't work there then use MyUser's recovery link to reset your password and change or verify your 2 factor authentication settings.

NMU G Suite Account 2 Factor Authentication

2 factor authentication on your NMU G Suite account is a separate feature unique to Google. A good overview with links to set up 2 factor authenticaton for your NMU G Suite account is available at https://www.google.com/2step.

See also: 2 Factor Authentication Frequently Asked Questions

Documentation

1. Make sure your computer is connected to the Internet in the location where you will be taking the quiz.
2. Log into your class on Educat in Chrome or Firefox.
3. Click on the quiz you need to take. If Lockdown Browser is required, it will now launch.
4. If prompted to close a blocked program (e.g. screen capture, instant messaging) choose "Yes" when prompted. This may occur several times until everything needed to be quit is closed. -- OR -- , close LockDown Browser and then close the blocked program(s) before restarting.
5. Once a quiz has been started with LockDown Browser, you cannot exit until the "Submit all and finish" button is clicked.

TIPS

• Prior to your first assessment, complete the practice quiz available in most courses using the LockDown Browser to make sure it works correctly.
• If a LockDown Browser update is available the program will take time to install it when the Lockdown Browser is a opened. Something you might check for before the day of a major exam.
• For Windows computers, routinely install Windows updates (due on the second Tuesday of the month after 6 pm) so you don't have to wait for them to install if you have to restart your computer just before the exam.

Documentation

The Center for Teaching and Learning provides many resources for faculty to facilitate online learning, including the Basic Distance Delivery Kit that provides information for going virtual on short notice.
Students looking for information on Zoom or other utilities should search these pages for the specific utility they need help with.

Documentation

Setting up Google Authenticator for 2 factor authentication

These instructions provide an overview of the process and the process may have changed if the authenticator app was recently updated. If you find you need more assistance than provided here please contact NMU Technology Support Services.

We recommend you set up 2-factor authentication Backup Codes first so you have more than one method of 2-factor authentication to use prior to setting up an Authenticator App.

    1. Get the “Google Authenticator” app for your iOS or Android device from the Apple App Store or Google Play.

    2. Run the “Google Authenticator”  app.

    3. On a computer or another device, go to https://myuser.nmu.edu/user, click “Manage Your User Account” and login with your NMU ID and password.

    4. Click on the “Security” tab and then the “Display options” button under “2-Step Verification”.

    5. Click the “Setup App” button under “Authenticator App”. A QR Code will be displayed. If the “Setup App” button isn't available but a "Remove" button is then an authenticator app has already been configured for your account. If you want to delete the current one and set up the Google Authenticator click the "Remove" button and the “Setup App” button will become available.

    6. On your iOS or Android device click the "+" (plus sign) in the upper right of the screen and then the "Scan barcode" option at the bottom.

    7. Google Authenticator may prompt for you to allow access to the Camera. Click “OK”.

    8. Scan the QR Code displayed on the computer or other device.

    9. Google Authenticator will display NMU, your NMU email address as your account name and your current 6 digit token number. The 6 digit token number renews every 30 seconds.

    12. Enter the current 6 digit token number into https://myuser.nmu.edu/user on your computer or another device and click the “Verify” button.

    13. The screen will indicate if the app was successfully added and then revert to the previous screen showing the time and date the app was authorized. An email message summarizing the 2-factor authentication will be sent to your NMU email account.

    14. Log out of https://myuser.nmu.edu/user.

Using Google Authenticator for 2 factor authentication

    1. When logging into an NMU service such as MyNMU after entering in your userID and password you will be prompted to enter a code for 2-step verification and a checkbox to “Remember for 30 days” if this is a personal device you trust will stay secure and you don’t want to be prompted for the 2-step authentication each time you access the service.

    2. Open your Google Authenticator app on your iOS or Android device and enter the current token displayed and click “Next”.

Documentation

Setting up a Security Key for 2 factor authentication

A FIDO U2F Security Key is typically a USB or other device you can connect to your computer to be used as a second step in 2 factor authentication. Security keys are currently only compatible with the Chrome web browser.

We recommend you set up 2-factor authentication Backup Codes first so you have more than one method of 2-factor authentication to use prior to setting up a Security Key.

1. Have a FIDO U2F Security Key available prior to starting this process.
   
2. Use the Chrome web browser for setting up and using a FIDO security key. If you do not already have the Chrome web browser installed you can download it from https://chrome.com.
3. Using the Chrome web browser, go to https://myuser.nmu.edu/user, click “Account Status/Change My Password” and login with your NMU ID and password.
   
4. Click on the “Security” tab and then the “Add Security Key” button.
   
   

5. The following instructions will be displayed to add the security key. Follow the instructions:
   

    

6. Once you tap the button or gold disc on the security key you will briefly see the message: "Your security key has been registered." Then the web page will go back to the “2-Step Verification" screen and you will receive a confirmation via email. You can now remove the FIDO security key.
7. Log out of https://myuser.nmu.edu/user.

Using a Security Key for 2 factor authentication

1. The Chrome web browser is required for using a FIDO security key. If you want to use the Firefox web browser it will have to be configured to allow using the USB security key.
2. When logging into an NMU service such as MyNMU after entering in your userID and password you will be prompted to insert your security key. You can also check the “Remember this computer for 30 days” check box if you want to trust this computer.
3. Insert the FIDO security key.
4. Press the gold disk or button on the key and the 2 factor authentication will be accepted and you will be logged in.
5. You can remove the FIDO Key and store it in a safe place.

Documentation

 If you are having trouble logging into your account on any NMU sites, first navigate to http://myuser.nmu.edu/user and try to log in with your NMU UserID and password. 

   Secure web service that enables students, faculty, and staff to check the status of their NMU user account. You can use MyUser to:

• Check you account status
• Change your NMU account password
• Recover from a lost password
• Set an email forwarding address
• Set up email folder cleanup
• Set an email vacation message
• Configure SPAM filtering
• Put your personal Web page in the directory

Service Link: 

MyUser

Documentation

NMU offers a mobile application to aid in viewing web-based services such as Educat, NMU Directory, and checking grades. The app is currently released for IOS and Android Platforms. 

App Features

Grades
Schedule
Events
Campus Alerts
Educat
Directory
Courses
Campus Map
Athletics
Ebill
​Alumni

Grades

​​Selecting "Grades" will prompt for a UserID and password (your NMU login information). When signed on, users can view past terms up to the most recently completed semester. Selecting a semester will show you the final grade you recieved in those courses shown. 

 

Schedule

The schedule feature allows the user to see their past or current course schedule. This page will list the days and times the class runs. Choose a semester to see the schedules. 
    
 

Events

By tapping on "Events", you will be shown a page with a list of events from NMU's Master Calendar. These events are updated regularly. Tapping on one of the events will open the mobile device's in-app browser to www.nmu.edu/calendar, showing a detailed page about the event. 
  
 

Campus Alerts

Campus Alerts displays NMU Emergency Broadcast System alerts. With an alert present, the app's background will tint red and will display a status from the NMU Communications Channel. This is not use for snow days, but school emergencies. 
 

Educat

This function opens the device's in-app browser and prompts for your Educat login information. 

 

Directory

Opening the directory allows the user to search for students and staff at NMU. The search function searches by last name. 

 

Courses

This menu lists all the programs and classes offered at NMU from 2004 to present. You can search by term by selecting in the upper right corner or by searching for subjects in the search box. Once a course is selected, course information, credits, meeting times, course description, and prerequisites are listed. 
 
 

Campus Map

Opening the Campus Map displays a satellite image of Northern Michigan University's campus with balloon labels over the buidings. If you tap on a balloon it will give the name and description of its location.

 

Athletics

The Athletics page displays the sports programs at NMU. Tapping on one fo the sports will link to Northern's altletics web page. Here you can view scores, schedules, and recaps. 
 
 

Ebill

The Ebill feature on NMU Mobile directs the user to ebill.nmu.edu through the in-app browser. From here the user can check his or her balance and make payments. See ebill.nmu.edu for more information. 
 

Alumni

This section will display the NMU Alumni Association home page. From here the user can donate to NMU, update his or her home address, stay up to date with Alumni events, find past classmates, and contact the association. Tapping on any of these features will open the in-app browser. More information can be found at www.nmu.edu/alumniassociation.