Services - Technology Support Services

Documentation

MyNMU Tile Index

Please note that individuals may have several roles at NMU. Individuals will see tiles based upon their membership to active roles, such as being an employee and a student. Tiles associated with roles that are not active will not display in the MyNMU portal for that individual. Tiles are loosely grouped by colors. A red background tile represents an administrative function. A green background tile represents a financial function. A yellow background tile represents an employee function. Finally, a blue background tile represents a faculty function. It is important to note that some tiles share a function so they may not have the background color for what you might expect.

Tile Icon	Description
	View the NMU academic calendar.
	Update your address, phone, and email contact information.
	Connect with your NMU admissions counselor.
	NMU Admission Application Inquiry - check the status of your application and receipt of test scores.
	Access the advancement self-service platform for the Foundation.
	Advisors may search for a specific student or view your advisee listing. This includes Grades, Transcripts, and additional student information.
	An online platform for students to connect with alumni for career advice, internship opportunities, graduate school prep assistance, resume review, mock interviews, knowledge share, and more.
	View campus dining locations, meal plan options, learn about student employment opportunities, and manage your NMU ID Card via the Wildcat Express Center.
	Access the NMU People Search and Departmental Directory Search.
	View campus maps.
	Learn about campus safety resources and services.
	Advisors can run degree evaluations for their assigned advisee students.
	View class roster summary, waitlist information,  and details.
	Access Cognos Reports.
	Submit a settlement report for travel or office purchases.
	Search for courses offered per term.
	View the Campus Security Authority (CSA) Incident Report Form.
	Access your degree evaluation based on your current academic program.
	Manage your CatCash, meal plan, dining dollars, order food, report a lost Wildcat card and more.
	Connect with disability services and view academic accommodations.
	View account information or pay your bill (credit/debit card or eCheck). Students may also sign up for a payment plan.
	Access NMU EduCat.
	Sign up for campus emergency text alerts.
	Declare whether you would prefer electronic or paper billing statements.
	Access your employee dashboard for pay stubs, benefits, tax information, job and employee summary, and timesheet submission.
	View your Student Clearinghouse enrollment information, obtain an enrollment certificate, and more.
	Create and manage Employee Personnel Action Forms (EPAFs).
	Access your Educational Success Platform (ESP) account.
	View/submit upcoming events and announcements.
	Purchase tickets for sporting events, the Forest Roberts Theatre, the Marquette Symphony Orchestra and more.
	Submit a work request for NMU Facilities.
	Access faculty resources including the Academic Senate and NMU-AAUP information. Submit an EduCat request form, enter final grades, view your faculty detail schedule, and override registration.
	View your faculty class schedule.
	Opt out of the Recreation Fee, Green Fee, or Barnes and Noble Bookstore Fee.
	Submit final grades to the Registrar through our new interface.
	Access your Financial Aid awards, history, and more.
	Testing and application information, FAFSA guidance, receive and review your Student Aid Report, and more.
	Enroll in a payroll deduction to support the NMU Foundation.
	Apply for Donor-Funded Scholarships at NMU.
	Access your NMU Gmail account.
	Search and apply for job opportunities, manage resumes, sign up for interviews, view upcoming job fairs, workshops and other career events.
	View any holds on your account and address them immediately.
	Access the Housing Portal and complete your housing application, pay your advanced payment, explore roommate matching options, access your room condition report, and submit maintenance requests.
	Submit any travel outside the United States to the NMU International Travel Registry.
	Request/approve a key or electronic building access.
	Submit an I-9 Form and view your LawLogix to do list.
	Access E-Postal services for submitting a mass email request.
	View your benefit or compensation summary statements.
	For financial managers, view the balance of your assigned organization accounts.
	Students may view detailed class schedule information.
	Send your current class list to the NMU bookstore so you may easily find all the books for your courses.
	View your account status, change/recover your password, update security options, enable two factor authentication, or activate a new user account.
	Register for orientation and connect with the orientation team.
	Find course materials, reserve textbooks, purchase apparel/supplies and more.
	View important campus-wide notifications. *Push notifications must be enabled for the MyNMU mobile app in order to receive mobile notifications.
	Learn more about opportunities including the First Year Experience Program, Freshman Fellowship, Honors Program, Career Services, Presidential Scholars, Study Abroad, Superior Edge, and Transfer Credit Information.
	Access NMU’s Policy and Resources Database.
	Grant authorized users access to your self-service account.
	Access the Qualtrics Survey System.
	Explore the NMU Rec Sports landing page.
	Register for courses.
	Access Safety Department resources such as the Chemical Inventory, Employee Training System (SafeSchools), Key and Electron Building Access, Student Training System (Vector), Submit an Incident Report, or Submit a Near Miss Report.
	Information on student teaching, pre-application for student teaching, and applications for student teaching assignment, certification (MTTC), and graduate LD teaching.
	Access student academic information.
	Fill out an incident report to notify the NMU Police Department of all personal injury accidents involving faculty, staff, students, or visitors.
	Access the Superior Edge system.
	Access the administrative dashboards and actionable analytics.
	Access the PageUp application for employee recruitment, onboarding, and performance reviews.
	Access and print your 1098-T tax form.
	The Hub is a social network that connects students directly to all registered student organizations, activities, and events happening on campus.
	Submit your leave time.
	Learn about Title IV Financial Aid Funds and authorize/deny the university to apply financial aid proceeds.
	Order an official transcript, obtain an enrollment certificate, view proof of enrollment, and more.
	Access your unofficial academic transcript.
	Access employee UltraTime application.
	Access supervisor UltraTime application.
	Access the mobile version of the UltraTime application.
	Explore additional university services including Advising, Audio/Visual Services, Career Services, Center for Student Enrichment, Center for Teaching & Learning (CTL), International Programs Office, Northern Center & Event Services, Office of the Registrar, Research & Sponsored Programs, Student Equity and Engagement Center, and Technology Support Services.
	Access the parking portal, purchase a parking permit, register a bicycle, or view/appeal a parking citation.
	Reset your NMU role to the student view for the duration of your next MyNMU sign-in.
	Generate an official copy of your address to be used as a verification tool for voter registration.
	Pre-register your weapons for storage with the NMU Police Department.
	Access WellBeing resources including after-hours crisis counseling, submit a conduct concern, access the NMU Health Center patient portal, upload documents for the Health Center, discover employee health and wellness resources, and more.
	View the Wildcat Athletics events schedule, tickets, fan zone, etc.
	Access Xtender application.

Documentation

Faculty, staff, and some students have access to an NMU network drive. This offers the opportunity to share files with others in the department. It is important to note that these folders are only available from an NMU network connection such as WiFi, wired or WiMAX. Some offices are required to use the VPN client in order to connect to a network drive. Mapping these drives give you easy access to network folders without having to manually connect each time. This is an excellent way for faculty to add their Departmentshare if use it regularly.

Windows
OS X

Windows

1. Open "This PC" from your desktop or from "File Explorer" in the Windows "Start" menu. 

2. Click the "Computer" tab and "Map Network Drive" at the top of the window.
    

3. In the drive list, click a drive letter. you can choose any available letter. You'll need to be connected via VPN or Ethernet to access the drive.
    

4. In the "Folder" box, type the path of the folder or computer - Using Departmentshare as an example.

• For faculty the department share you would use \\departmentshare.nmu.edu\deptname
• If you do not have access to this, you will need to ask your Department Head or Secretary to add you.​

5. To connect every time you log in, select the "Reconnect at logon" check box.

6. Click "Finish." You will be prompted to log in with your credentials. 

Your computer is now connected, or mapped, to the network drive. If you can't connect to a network drive or folder, the computer you're trying to connect to might be turned off or you might not have the correct permissions. If you can't connect, contact your network administrator. 
 

OS X

1. Minimize all open windows and single-click anywhere on the background to make sure "Finder" is the active application on the top left of the screen. 

2. Once you see "Finder" in the top left corner, click the "Go" button. Scroll down and click "Connect to Server."
     

3. Type the path of the share you are trying to map. In most cases you will need to start the server address with "smb://"

For example to connect to the departmentshare you would use "smb://departmentshare.nmu.edu/deptname"

4. Once the path is entered click the "+" sign, and then click "Connect."
 

5. Type in your credentials. Check the "Remember this password in the keychain" to allow the drive to map automatically. Click "Connect."
 

6. Once you connected, your mapped network drive should appear on the upper-right hand portion of your desktop. Double clicking it will show its contents.

Documentation

At the HelpDesk, and throughout campus, there has been an influx of phishing attempts on NMU accounts. In response to this we would like to get the word out to the NMU community about ways to tell if you are looking at a possible phishing attempt. Our friends over at James Madison University (jmu.edu) came up with a great rule of thumb when faced with a possible attempt to gather personal information. They suggest, “counting the periods.” What this means is that you will want to look at the link, count back two from the first slash after “http://” and note those two sections. What you are looking at is what’s called the domain of the site or e-mail address. 

We hope that you are able to take this information and use it beyond your time here at NMU to continue to keep your personal information safe. Remember that Northern Michigan University, your bank, your financial advisors, and any other person or organization that deals with personal information will typically NOT ask for your information via e-mail including but not limited to: your password or your unique identifier (NMUIN, Member Number, Social Security Number, etc.).  If you ever receive a message asking for personal information it is safe practice to contact the support group for that organization. It’s always better to be safe and ask.

Knowing Trusted Domains
Identifying Untrustworthy Domains
 

Knowing Trusted Domains

http://www.nmu.edu/ - Here we count back two periods from that first slash after "http://" and we see "nmu.edu" which is the standard domain for an NMU site. 

https://mynmu.nmu.edu/ - Again, if we count back two periods from the slash we see "nmu.edu."

http://educat.nmu.edu - This one doesn't have a slash, so now what? Count your two periods back from the end of the address as if there was a slash and note the doman, in this case, "nmu.edu."

myuser.nmu.edu - This one doesn't have an 'http' or a slash! Follow the same guideline as the last example and you'll see the "nmu.edu" domain. 

Identifying Untrustworthy Domains

We recently recieved a phishing attempt on campus from http://mailnmuedu.webs/com, which is NOT a trusted NMU site and should NOT be followed or clicked. 

• Counting the periods here shows us that this is not an nmu.edu site. 
• If a link just says "Click Here" or you can't see the URL or domain, just hover over without clicking the link and a link description will appear. You can count the periods here.
• If an email ends in anything other than @nmu.edu or @mes.nmu.edu, chances are it's NOT from a trusted Northern Michigan University account, though we do use a few third party systems in some departments
• If you aren't sure, feel free to ask a coworker or contact the HelpDesk.

We hope that you are able to take this information and use it beyond your time here at NMU to continue to keep your personal information safe. Remember that Northern Michigan University, your bank, your financial advisors, and any other person or organization that deals with personal information will typically NOT ask for your information via e-mail including but not limited to: your password or your unique identifier (NMUIN, Member Number, Social Security Number, etc.).  If you ever receive a message asking for personal information it is safe practice to contact the support group for that organization. It’s always better to be safe and ask.

Documentation

Here are some tips to help you identify if an email is spam:

• Northern will NEVER ask you for any personal information such as your NMU password or Social Security Number through an email. In fact, NMU will NEVER ask for your password no matter what the circumstance could be.
• To be safe, never send any personal information over email. Over the phone is better, but in person is always the way to go.
• Never enter your information on a pop-up screen.
• To verify if links in an email are legitimate or not, move your cursor over the link to view the address used in the link. If it doesn't appear to match what the message is about don't click on it. If you are still not sure if it is legitimate contact the place of business to see if they sent it to you. 
• If the email address ends in something you do not recognize, don't trust it. If the email says that it is coming from the "Helpdesk" then it would come from helpdesk@nmu.edu. If it is coming from another email address it is most likely spam, you can get more information on this on our phishing attempts page.
• The message contains a fuzzy or illegitimate logo.
• The message shows the sender on behalf of someone, such as NMU, but does not have a legitimate NMU email address.
• The message requires you to enter a password.
• The message requires you to download a file.
• You may get emails about verifying your account or to take action quickly with a link for you to enter your information. Ignore and delete this type of email.

To avoid getting more spam emails:

• Do not sign up for services or use your email on sites that you do not trust.
• Unsubscribe from messages by looking at the bottom of the email for a button or link that says "unsubscribe".
• Change your NMU email spam settings in myuser.nmu.edu/user by following our instructions. 

If you clicked a link you don't trust or shouldn't have and entered your information:

1. If you entered your password after clicking the link, go to myuser.nmu.edu/user immediately to change your password.
2. If you downloaded or saved anything from an email that was illegitimate open your "downloads" folder by opening windows explorer and selecting "downloads" located on the left hand side of that screen.
3. After you delete the item from your downloads folder, empty your recycle bin as well that way it will no longer be on your computer.

Documentation

Export your Google calendar

You can export events from all your calendars, or just a single calendar.

Ways to export calendars

You can only export calendars listed under "My calendars" on the left side of Google Calendar. To export a calendar, you also need to have the "Make changes and manage sharing" setting.

Learn more about sharing settings.

Export events from all calendars

1. On your computer, open Google Calendar. You can't export your calendar from the Google Calendar app. 
2. In the top right, click Settings Settings.
3. In the menu on the left, click Import & export.
4. Under “Export," click Export.  A ZIP file downloads to your computer. If you open the ZIP file, you'll find individual ICS files for each of your calendars.

To import the files back into Google Calendar, take the individual ICS files out of the ZIP file and import them one by one.

Learn how to import files.

Export events from one calendar

1. On your computer, open Google Calendar. You can't export events from the Google Calendar app. 
2. On the left side of the page, find the "My calendars" section. You might need to click to expand it.
3. Point to the calendar you want to export, click More Settings and sharing.
4. Under "Calendar settings," click Export calendar.
5. An ICS file of your events will start to download.

Troubleshoot problems

"Feed processing error"

Can't export events

Related articles

• Import into Google Calendar
• Use Google Calendar with an application on your computer

Documentation

Occasionally, additional clicks may be required to view video in EduCat. Some browsers see the embedded video code, and temporarily block it to let you know that it may contain insecure content. This includes embedded video code from YouTube, Google Videos, Ted Talks, and our own WildCast server. In the case of our server, there is no malicious code, but the warning is displayed regardless. Follow the instructions below to allow EduCat videos to properly load.

• Firefox
• Chrome
• Explorer

Firefox

1. Click the shield icon in the upper left corner of Firefox.
    

2. In the small message that appears, select "Disable Protection on This Page" from the drop-down menu. 

Chrome

1. Click the shield icon to the left of the URL bar.
    

2. In the drop-down message, select "Load unsafe script." 
    

Explorer

1. After clicking the link, a security warning will appear. Be sure to click "No" on the "Security Warning" box.
  

2. If the "Only secure content is displayed." warning appears, click "Show all content." 

Documentation

Occasionally a user may not be able to register for courses because they have not met conditions or obligations due to the university. For example, a student may have been suspended, will need to see their adviser, or it is not yet their registration time. Follow the instructions below prior to registration to ensure you do not have account holds. To learn more about holds or review the types of holds, view the Registration Hold Policy. 
 

1. Log into MyNMU with your NMU UserID and password.
2. Go to the search in the upper left and search for Holds

3. Click the link any any holds on your account will be displayed.

Documentation

You can view your final grades online at Mynmu.nmu.edu, once they are available, by following the steps below. View the academic calendar to see the dates grades are due from faculty by semester.
 

1. Log into MyNMU with your NMU UserID and password.
2. Go to the search in the upper left and search for Final Grades

    

3. Click the link and it will prompt you to select a semester, choose a semester and your grades will be displayed.

Documentation

Unless you retire as an employee at NMU, as a faculty, staff, or student your NMU G Suite account will become disabled 1 year after you leave NMU and 3 years afterward if you were a graduate student. For these reasons, or just for the piece of mind of having a backup of your NMU G Suite content for yourself, you might consider backing up your NMU G Suite content.

Backing up your content to a ZIP file

Google's Takeout application, https://takeout.google.com, can be used to create an archive and/or ZIP file of your NMU G Suite content and download it to your computer. Google Takeout will convert the Google document formats to offline formats (Google Docs -> Word format, etc.). If you have a large amount of content, such as many video files, creating a ZIP file using Google Takeout may not be a good choice. More information is available from Google at "Download your data" and a 1 minutes video at "How to Use Google Takeout - YouTube".

If you later chose to upload the content to a different G Suite account, open the Google Drive settings and choose the option to "convert files on upload" before you upload the files if you want them in the Google Docs and other formats again.

Transferring your content to another G Suite account

The same Google Takeout application offers a way to transfer the NMU G Suite content to another Google G Suite account using https://takeout.google.com/transfer. See "Copy content from your school account to another account" for details.

The Google Takeout Transfer option, https://takeout.google.com/transfer, may be a great choice especially if you have an "Email for Life" account available through the NMU Alumni office. The Alumni "Email for Life" accounts are Google G Suite accounts with an @alumni.nmu.edu email address, have unlimited space available to you, and currently, unlike your NMU G Suite account, do not expire. Visit http://nmu.edu/alumni and the "Email for Life" link to request an @alumni.nmu.edu Alumni G Suite account and see if you qualify.

Documentation

NMU creates its own SSL security certificates used for some network services. These certificates are already installed on NMU issued computers but you may need to install them on your personally owned device in order to access some of the NMU network services. Installing the NMU SSL certificates is the preferred solution. Instructions are available on the "Add the NMU SSL Certificate" page.

Another option is to allow an exception for the NMU network service you are trying to access. Here are instructions for doing so with popular web browsers.

• Firefox
• Chrome
• Safari
• Edge
• Internet Explorer

Firefox

    Click "Advanced" at the bottom of the page, click "Add Exception...", then click an “Confirm Security Exception” button at the bottom of the page and the web page will be added to an exception list. 

Chrome

    Click "Advanced" at the bottom of the page, then click "Proceed to address-of-the-website (unsafe)"

Safari

    Click "Show Certificate", review the certificate content is from NMU, then click "Continue"  to get to the website.

Edge

    Click "Details" and then "Go on to webpage"

Internet Explorer

    Click "More Information” the click "Go on to webpage (not recommended)"