Get Connected - Technology Support Services

Documentation

University guests can connect to the NMU_GUEST Wifi access points without having a university account. These instructions cover the process of connecting and agreeing to the Acceptable Use Policy. To learn more about guest wireless, visit the "Guest Wireless Locations" page.

Connecting with Windows
Connecting with an iPhone
Connecting with Android

Connecting with Windows

1. Select the Windows wifi connection icon from the system tray to expand the available connections menu. Then, select "NMU_GUEST" from the list.
    

2. Select the "Connect" button. 
    
 

3. Open your internet browser. It should automatically navigate to the guest access page with the Acceptable Use Policy. Read and click "Accept" to gain access. 

Connecting with an iPhone

1. Tap the settings icon and select "Wi-Fi".

2. Select "NMU_GUEST" under "Choose a Network...".

3. Once the device connects to the network, it should automatically open Safari.


4. The "NMU Wireless" page should load with the Acceptable Use Policy. Read the policy and select "Accept". 

Connecting with Android

These screenshots utilize a Nexus 7 tablet. Specific screens may vary depending on the device.
 

1. Tap the App Tray icon on the main screen to view more applications.

2. Selects the "Settings" icon from the App menu.

3. Select "Wi-Fi" from the "Settings" menu. 

4. Ensure that the Wi-Fi is on in the upper right corner, then select "NMU_GUEST" from the list of available networks.

5. Slide down the top menu to select the "Sign into Wi-Fi network" option.

6. Your internet browser will open to the "NMU Wireless" page containing the Acceptable Use Policy. Read the policy and select "Accept."

Documentation

In order for you to use your iPhone, iPad, and iPod touch to stream music or browse the web on the NMU network, you will need to register the device on the network. 

1. Connect to NMU through the wifi settings
2. Open the Safari web browser.
3. In the address field type, register.nmu.edu and click Go.

4. It will prompt for your NMU username and password
5. Click "Continue"
6. There will be a black box with a play symbol in the middle just tap that and a 30 second video from the Dean of Students, Christine Greer, talking about the copyright policy
7. Next you will have to Accept the "Acceptable Use Policy" for NMU
8. After you accept the use policy there will be a three question quiz about things that you can and can't do on the NMU network
9. Once you get to the "Registration Complete" page, click "log out", and wait 10-15 minutes for it to regenerate an IP address. Once you get to google.com or any site that is not affiliated with NMU you are all set. 
 

Documentation

Computers must be connected to the network to be registered. Registering your computer or device allows you to access the internet without restricitons to nmu.edu pages. You must have an active NMU account to register your device. 

1. Make sure you are connected to the NMU campus network using the computer you wish to register with the type of connection you are registering.
2. Open Internet Explorer (or any web browser) and go to http://www-register.nmu.edu to open the registration page (clicking this link will open the page in a new window so you can still follow these directions).
   Note: If the page does not display NOT REGISTERED under "Machine Status:" then your computer is already registered with this connection on the campus network and you do not need to continue any further.
3. If NOT REGISTERED is displayed enter your NMU User ID (i.e. jsmith without the @nmu.edu) and password. Then click Sign In.
   
    
4. Using the scroll bar at the right, read NMU's Computer Network Acceptable Use Policy and then click I Have Read the NMU Acceptable Use Policy button at the bottom.
   
    
5. You now must answer a short test about NMU's Computer Network Acceptable Use Policy that you just read in the previous step. Answer the quesitons by clicking the buttons corresponding to the correct answers and then click Submit Answers at the bottom of the page.
6. Your registration is now complete. For security, click the Logout button on the final screen or simply close your browser window.
   
   
   It will take about 10 minutes before you have full access to the campus network. Please remember to register each connection available for each computer you will be using to access the campus network. If you have any questions about registering your computer or need further assistance please contact the Help Desk at 227-2468.

Documentation

Your password protects your account. You can also add a second layer of protection with "2 Factor Authentication" so even if somebody manages to steal your password, it is not enough to get into your account. This additional form of authentication (sometimes referred to as 2FA or TFA) is completely independent from your username and password.

How It Works

You will login as usual with your username and password, then enter an additional code from either an Authenticator App, a Security Key, or a set of Backup Codes to verify that it is in fact you. You can also click a checkbox at the login page to trust a device for 30 days so you can just use your  username and password to log in on that device.

Recommendations

• Enable more than one 2 factor authentication method such as using both an Authenticator app and Backup Codes!
• Remember / Trust more than one browser/device by clicking the checkbox at the bottom left corner of the login prompt before logging in. Do this on different days for each browser/device so they both don't reach the 30 day limit on the same day.

This will trust that device for 30 days and you will not be required to enter the additional 2 factor code on that device during the 30 day period. It's best if you don’t trust multiple devices on the same day so they don’t all expire at the same time. The browser/device trust is managed through the use of browser cookies, so if you clear your browser's cookies then you remove any existing 30 day trust and cause the two factor authentication prompt to occur when you next login.

3 Options for Setting Up 2 Factor Authentication for NMU Services

There are 3 options for setting up 2 Factor Authentication for NMU services like MyNMU and MyUser; an authenticator app, USB security key, and backup codes.

Authenticator App (Best for mobile devices - tablets or smartphones)

Using a mobile authenticator app on your smartphone, tablet, or computer as a second factor during login. Enabling this option will require that you enter a code generated by the authenticator app as a second factor during the login process. Google Authenticator  and Microsoft Authenticator are 2 authenticator apps that will work. Google Authenticator works on Android and Apple iOS devices. Install the authenticator app BEFORE turning on this option for NMU Services.

For quick set-up instructions see: 2FA Quick Steps 

USB Security Key (Requires extra hardware)

Requires FIDO U2F Security Key device, typically a USB device, to be attached to the computer you are logging in from. NOTE: Security keys are currently only compatible with the Chrome web browser.

For step by step instructions see: Using a Security Key for 2 factor authentication

Backup Codes (Used as a backup to the other options)

Backup codes come in sets of 10 that you generate at https://myuser.nmu.edu/user. Each of the 10 Backup Codes can only be used once. When a backup code is used it will become inactive. Typically you print them out, keep them in a secure location, and check them off as you use each one. You can generate a new set codes at any point, automatically making the old set inactive. If you use back up codes it is recommended you get a new set of 10 codes before you use the last code and run out of the current set of backup codes you are using.

For step by step instructions see: Using Backup Codes for 2 factor Authentication

     Notes:

• Once you complete these steps, you will be required to use 2 factor to log into MyNMU, MyUser, and other NMU services that require it.
• If 2 factor authentication is preventing you from accessing NMU Services verify the problem also occurs at https://myuser.nmu.edu/user . If it doesn't work there then use MyUser's recovery link to reset your password and change or verify your 2 factor authentication settings.

NMU G Suite Account 2 Factor Authentication

2 factor authentication on your NMU G Suite account is a separate feature unique to Google. A good overview with links to set up 2 factor authenticaton for your NMU G Suite account is available at https://www.google.com/2step.

See also: 2 Factor Authentication Frequently Asked Questions

Documentation

Some programs and services, such as Ultratime, are only available when on a campus connection. The VPN client, when connected using your NMU login credentials, simulates an on campus network connection. 
 

1. In the Start menu, search for and click "Cisco AnyConnect Secure Mobility Client."

2. Click the "Connect" button. The software may install brief updates. 

3. An SSO web page should pop up. Enter your NMU ID and password and click "OK."

4. Once connected the VPN Client icon, a yellow locked padlock will be in the system tray in the bottom right side of the screen. Restarting or right clicking the icon will allow you to disconnect. You can also click the "Disconnect" button. 
    

Documentation

Setting up Backup Codes for 2 factor authentication

      1. On a computer or other device, go to https://myuser.nmu.edu/user, click “Account Status/Change my Password” and login with your NMU ID and password.

      3. Click the Security Tab, then“Setup Codes" button under “Backup Codes”.

      4. The 10 backup codes will be displayed. Record or print the 10 backup codes and keep them with you. Each backup code can be used only once. An email message summarizing the 2-factor authentication will be sent to your NMU email account.

Using Backup Codes for 2 factor Authentication

      1. When logging into an NMU service such as MyNMU after entering in your userID and password you will be prompted to enter a code for 2-step verification and a checkbox to “Remember this computer for 30 days” if this is a personal device you feel you trust will stay secure and you don’t want to be prompted for the 2-step authentication each time you access the service.

      2. Enter one of your 10 backup codes and click “Next”.

      3. Cross out the backup code you used since it can’t be used ever again.

      4. Once you have used 8 to 9 backup codes get more backup codes at https://myuser.nmu.edu/user before using the last one.

We recommend you also set up another form of 2-factor authentication such as the Google Authenticator or Authy Authenticator App so you have more than one method of 2-factor authentication.

Documentation

Setting up Google Authenticator for 2 factor authentication

These instructions provide an overview of the process and the process may have changed if the authenticator app was recently updated. If you find you need more assistance than provided here please contact NMU Technology Support Services.

We recommend you set up 2-factor authentication Backup Codes first so you have more than one method of 2-factor authentication to use prior to setting up an Authenticator App.

    1. Get the “Google Authenticator” app for your iOS or Android device from the Apple App Store or Google Play.

    2. Run the “Google Authenticator”  app.

    3. On a computer or another device, go to https://myuser.nmu.edu/user, click “Manage Your User Account” and login with your NMU ID and password.

    4. Click on the “Security” tab and then the “Display options” button under “2-Step Verification”.

    5. Click the “Setup App” button under “Authenticator App”. A QR Code will be displayed. If the “Setup App” button isn't available but a "Remove" button is then an authenticator app has already been configured for your account. If you want to delete the current one and set up the Google Authenticator click the "Remove" button and the “Setup App” button will become available.

    6. On your iOS or Android device click the "+" (plus sign) in the upper right of the screen and then the "Scan barcode" option at the bottom.

    7. Google Authenticator may prompt for you to allow access to the Camera. Click “OK”.

    8. Scan the QR Code displayed on the computer or other device.

    9. Google Authenticator will display NMU, your NMU email address as your account name and your current 6 digit token number. The 6 digit token number renews every 30 seconds.

    12. Enter the current 6 digit token number into https://myuser.nmu.edu/user on your computer or another device and click the “Verify” button.

    13. The screen will indicate if the app was successfully added and then revert to the previous screen showing the time and date the app was authorized. An email message summarizing the 2-factor authentication will be sent to your NMU email account.

    14. Log out of https://myuser.nmu.edu/user.

Using Google Authenticator for 2 factor authentication

    1. When logging into an NMU service such as MyNMU after entering in your userID and password you will be prompted to enter a code for 2-step verification and a checkbox to “Remember for 30 days” if this is a personal device you trust will stay secure and you don’t want to be prompted for the 2-step authentication each time you access the service.

    2. Open your Google Authenticator app on your iOS or Android device and enter the current token displayed and click “Next”.

Documentation

Setting up a Security Key for 2 factor authentication

A FIDO U2F Security Key is typically a USB or other device you can connect to your computer to be used as a second step in 2 factor authentication. Security keys are currently only compatible with the Chrome web browser.

We recommend you set up 2-factor authentication Backup Codes first so you have more than one method of 2-factor authentication to use prior to setting up a Security Key.

1. Have a FIDO U2F Security Key available prior to starting this process.
   
2. Use the Chrome web browser for setting up and using a FIDO security key. If you do not already have the Chrome web browser installed you can download it from https://chrome.com.
3. Using the Chrome web browser, go to https://myuser.nmu.edu/user, click “Account Status/Change My Password” and login with your NMU ID and password.
   
4. Click on the “Security” tab and then the “Add Security Key” button.
   
   

5. The following instructions will be displayed to add the security key. Follow the instructions:
   

    

6. Once you tap the button or gold disc on the security key you will briefly see the message: "Your security key has been registered." Then the web page will go back to the “2-Step Verification" screen and you will receive a confirmation via email. You can now remove the FIDO security key.
7. Log out of https://myuser.nmu.edu/user.

Using a Security Key for 2 factor authentication

1. The Chrome web browser is required for using a FIDO security key. If you want to use the Firefox web browser it will have to be configured to allow using the USB security key.
2. When logging into an NMU service such as MyNMU after entering in your userID and password you will be prompted to insert your security key. You can also check the “Remember this computer for 30 days” check box if you want to trust this computer.
3. Insert the FIDO security key.
4. Press the gold disk or button on the key and the 2 factor authentication will be accepted and you will be logged in.
5. You can remove the FIDO Key and store it in a safe place.

Documentation

Occasionally the Windows software on NMU issued machines may state that it is not activated or genuine (especially if you haven't connected to an on-campus network recently). You may see prompts stating "The activation period has expired," "You may be a victim of software counterfeiting," or "Windows is not genuine." Follow these intstructions to verify and/or troubleshoot Windows activation. 

 

Activate Windows

1. You will need to be connected to an NMU network (Wifi, Ethernet, or LTE) to activate. If you are off campus, you can also connect using the VPN client.

2. Once connected to an NMU network, you must first ensure that your date and time are correctly synchronized. It is possible for AM/PM to be incorrect, the date to be wrong, or even for the clock to be off by minutes or seconds.  Ensure your time is correct and change it if it isn't by following the instructions at our "Windows Date and Time Zone Settings" page. 

To check activation status in Windows 11, select the Start button, and then select Settings > System and then select Activation .  Your activation status will be listed next to Activation.

Check  activation status in Settings

You'll see one of these activation status messages on the Activation page:

Documentation

This page provides key IT related information for NMU graduates and former students.

Notebook computer returns and purchase options

• The immediate return of the NMU notebook is required when any of the following occurs:

  • Complete withdrawal from NMU or graduation from NMU

  • Non-payment of required fees

  • Notification by NMU for the notebook computer's return

• We prefer you return the notebook to the Micro Repair office in LRC 114 when it is open. NMU Public Safety will accept notebook computer returns 24/7. Make sure the following components are returned with the notebook computer: AC power adapter and cord, LTE MyFi hotspot (if issued), and USB DVD Player (if issued). See the Notebook Computer Return Procedure for details.

• Graduating students are sent an email message about the option of purchasing a NMU notebook computer. See the NMU Laptop purchase information for details.

What happens to my NMU account after leaving NMU?

• Access to MyNMU account will continue for 1 year after leaving NMU if you are an undergraduate or 3 years if you are a graduate student regardless of whether you did or didn't graduate. After the 1 or 3 years has passed, your account will be disabled and no longer receive or send new messages.

• Shortly after leaving NMU your NMU network access, including access to NMU LTE, will be disabled. If you would like to continue NMU LTE access you might consider switching to NMU EAN. See www.nmu.edu/ean for details. NMU EAN doesn’t require an alumni email account but offers discounts to NMU Alumni with "Free E-mail for Life" (G Suite) accounts. See the NMU Alumni Association for details. 

We highly recommend:

• Saving or printing an unofficial copy of your transcript available in the "Student Services" tab on MyNMU before your account is disabled.

• Updating your email address and recovery accounts saved on Facebook, airline reservation systems, and similar services. This is especially true for those systems using your NMU email account for resetting an account password such as Facebook or Snapchat. You should update any references to your NMU email account to another accounts you have. The settings are usually available in your ‘My Account’ or ‘Profile’  options for the service.

• Archiving your messages if you do not plan to use your NMU email account after graduating or leaving NMU. We highly recommend saving any of the messages you want to keep to an email account you will be using and delete them from your NMU email account. Otherwise the stored messages could become an unmonitored repository of data for hackers and identity thieves. If you are on the older NMU email system it might be easiest to forward the messages you want to keep to another account and delete them and the rest of your messaages from your NMU email account. If you are on the new NMU G Suite gmail system the Backing Up NMU G Suite instructions cover how to make a copy of your NMU G Suite content into files you can take with you or restore to another account at a later time. You may want to  apply for a "Free E-mail for Life" (NMU Alumni G Suite) account to use from the NMU Alumni office before you leave NMU. See the NMU Alumni Association for details. Once you have an NMU Alumni account, G Suite makes it easy to transfer all your NMU G Suite content to your NMU Alumni G Suite account. See Backing Up NMU G Suite for instructions.