Get Connected - Technology Support Services

Documentation

Here are some tips to help you identify if an email is spam:

• Northern will NEVER ask you for any personal information such as your NMU password or Social Security Number through an email. In fact, NMU will NEVER ask for your password no matter what the circumstance could be.
• To be safe, never send any personal information over email. Over the phone is better, but in person is always the way to go.
• Never enter your information on a pop-up screen.
• To verify if links in an email are legitimate or not, move your cursor over the link to view the address used in the link. If it doesn't appear to match what the message is about don't click on it. If you are still not sure if it is legitimate contact the place of business to see if they sent it to you. 
• If the email address ends in something you do not recognize, don't trust it. If the email says that it is coming from the "Helpdesk" then it would come from helpdesk@nmu.edu. If it is coming from another email address it is most likely spam, you can get more information on this on our phishing attempts page.
• The message contains a fuzzy or illegitimate logo.
• The message shows the sender on behalf of someone, such as NMU, but does not have a legitimate NMU email address.
• The message requires you to enter a password.
• The message requires you to download a file.
• You may get emails about verifying your account or to take action quickly with a link for you to enter your information. Ignore and delete this type of email.

To avoid getting more spam emails:

• Do not sign up for services or use your email on sites that you do not trust.
• Unsubscribe from messages by looking at the bottom of the email for a button or link that says "unsubscribe".
• Change your NMU email spam settings in myuser.nmu.edu/user by following our instructions. 

If you clicked a link you don't trust or shouldn't have and entered your information:

1. If you entered your password after clicking the link, go to myuser.nmu.edu/user immediately to change your password.
2. If you downloaded or saved anything from an email that was illegitimate open your "downloads" folder by opening windows explorer and selecting "downloads" located on the left hand side of that screen.
3. After you delete the item from your downloads folder, empty your recycle bin as well that way it will no longer be on your computer.

Documentation

If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account:

1. If you are new to NMU and have not set up your @nmu.edu account go to the MyUser "New User Page", https://myuser.nmu.edu/newuser. If you are a new user and can't log into MyUser "New User Page" contact the HelpDesk.


2. If you have already set up your @nmu.edu account and can't log into any NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account go to the MyUser "View account status" page, https://myuser.nmu.edu/user, and use the "Login" button in the upper right corner of the page to login. You can log into the MyUser "View account status" page when your account will not work anywhere else to verify your account status and identify any problems and solutions for your account.


3. If you have already set up your @nmu.edu account and can't log into the MyUser "View account status" page  go to the MyUser "I lost my Password " page, https://myuser.nmu.edu/recover, and enter the required information to recover access to your account. If you can't log in there contact the HelpDesk.

Documentation

Export your Google calendar

You can export events from all your calendars, or just a single calendar.

Ways to export calendars

You can only export calendars listed under "My calendars" on the left side of Google Calendar. To export a calendar, you also need to have the "Make changes and manage sharing" setting.

Learn more about sharing settings.

Export events from all calendars

1. On your computer, open Google Calendar. You can't export your calendar from the Google Calendar app. 
2. In the top right, click Settings Settings.
3. In the menu on the left, click Import & export.
4. Under “Export," click Export.  A ZIP file downloads to your computer. If you open the ZIP file, you'll find individual ICS files for each of your calendars.

To import the files back into Google Calendar, take the individual ICS files out of the ZIP file and import them one by one.

Learn how to import files.

Export events from one calendar

1. On your computer, open Google Calendar. You can't export events from the Google Calendar app. 
2. On the left side of the page, find the "My calendars" section. You might need to click to expand it.
3. Point to the calendar you want to export, click More Settings and sharing.
4. Under "Calendar settings," click Export calendar.
5. An ICS file of your events will start to download.

Troubleshoot problems

"Feed processing error"

Can't export events

Related articles

• Import into Google Calendar
• Use Google Calendar with an application on your computer

Documentation

There are more than 10,000 network ports on Northern's campus. For help connecting to one of them see:

• Connecting with your ThinkPad
• Connecting with your MacBook

Connecting on Campus Via a Network Port (Windows)

These instructions tell how to connect to the campus network through one of the orange network ports on campus. They assume your network settings are already configured.

• NMU notebook computers are already configured to connect to the NMU network.

1. Find an orange network port.
2. Plug your network cable into the orange network port and into the network port on the side of your computer.
3. If the connection is not established automatically, open ThinkVantage Access Connections and troubleshoot the connection from there.

Note: The first time you connect a computer to the campus network, you must register the computer's network interface(s).

Documentation

The goal of the Educational Access Network (EAN) is to provide broadband access and educational resources to individuals looking to take courses, advance their careers, fulfill personal development needs, explore new topics, or regularly exercise their brains.

Support is currently being provided by:

•     http://www.nmu.edu/ean (This should answer most questions).
•     Email: eansupport@nmu.edu
•     Phone: 888-458-8668

Documentation

NMU 2 factor authentication can be set up using Authenticator Apps, Backup Codes, or Security Keys. These instructions cover how to disable each of those options individually. You can disable one or more of them. NMU recommends you always have more than one 2 factor authentication method enabled.

1. On a computer or other device, go to https://myuser.nmu.edu/user, click “Manage Account” and login with your NMU ID and password.

    

   

2. Click on the “Security” tab and then the “Display TFA” button under “2-Step Verification”. The following page will be displayed.

    

   

3. To disable the current Authenticator App click the "Remove" button in the "Authenticator App" box.

4. To disable the current Backup Codes click the "Remove" button in the "Backup Codes" box.

    

5. To disable a Security Key click the "Pencil" icon in the "Security Key" box, then click the "Delete Security Key" button.

    

   

6. To revoke all trusted devices click the "Revoke All' button in the "Devices you trust" box.

7. If all 2 factor authenthication methods are disabled the "2-step Verificaton" box at the top of the page should show it is "OFF".

    

   Note:

   • 2 factor authentication on your NMU G Suite account is a separate feature unique to Google. A good overview with links to configure 2 factor authenticaton for your NMU G Suite account is avalable at https://www.google.com/2step.

Documentation

Some application settings or other issues might cause Windows 10 to enable randomized hardware addresses, which will cause issues with your registration to NMU's network. To disable this feature, follow the instructions below.

1. Click on the Network Settings icon and select "Network Settings." 
    

2. In the "WiFi" tab, select "Advanced Options."
    

3. Select "Off" under "Random Hardware Address." 
    

4. In the "WiFi" tab, select "Manage WiFi Settings."
    

5. Select "Off" under "Random Hardware Address." 
    

6. Restart your computer. 

Documentation

These instructions tell how to connect to the campus network using AirPort. They assume your network settings are already configured.

1. Make sure you are in a location that has wireless network access.There are access points in many campus buildings.Click the wireless icon to see a list of locations:
2. Make sure your computer is not connected to an orange network port.

3. Click the AirPort icon on the Finder bar, and choose "Turn Wi-Fi On."

   

4. Select the wireless network you would like to connect to, such as NMU.

   

5. If you need to connect to NMU resources on your home network (or other non-NMU network), such as art servers or department servers, you will need to use a VPN connection by clicking the VPN icon in the upper right of the screen. If that icon is not available see the Setting up the NMU VPN on a Mac page.

   

Note: The first time you connect a computer to the campus network, you must register the computer's network interface(s).

Documentation

The MirrorOp software provides the wireless projector connection usign the NMU WiFi access points. It does not work with the NMU_Guest WiFi access points and NMU LTE available in some locations on campus. These instructions are written for people using a Microsoft Windows computer but also includes links for installing the software on Apple Macintosh OSX computers.

Step 1: For a Windows computer download the "Application for MirrorOp Windows Sender" or the "Application for MirrorOp Mac Sender" if you have a Mac.
Step 2: Run the file you just downloaded to install MirrorOp.
Step 3: When the MirrorOp software is running, pin it to the taskbar.
Step 4: Input the IP address, be sure to include the dots ‘.’  If you don't see the full MirrorOp window with the "Input hostname or IP" at the bottom of the window disconnect any external display attached to your computer and restart MirrorOp.
            
Step 5: Input 4 digit unique code
            
Step 6: Click "play" -the screen should look like
            

Documentation

Is NMU LTE available in your area?

NMU LTE is available everywhere NMU EAN is available. Go to the Check Availabilty page and click the "Check Availabilty" button. Enter your complete address with Street Address, City, State, and Zip code to see if NMU LTE is available in your location.

If you were issued an NMU ThinkPads NMU LTE is not installed by default. You can get the NMU LTE network and SIM cards installed at no charge so the computer can access the NMU LTE network. If you have not already done so, please stop at the Helpdesk to get a work order for the LTE hardware to be installed. 

Connecting the ThinkPad to NMU (LTE)
 

1.Left click the “WiFi” or “Ethernet” icon in the system tray in the lower right corner of the Windows desktop.
  

2.Make sure an Ethernet cable is not connected,  “NMU" "WiFi” is "Off" (grayed out) and “Cellular"or "Mobile Broadband" is turned "On" (displayed in blue) and click the “NMU (LTE)” icon in the top section of the “Networks” menu.
  

3.Check the “Connect automatically” checkbox if it isn’t already checked and click the “Connect” button. The icon initially may indicate a “Limited” connection but then display “Connected”. 
 

4.The “LTE” icon will appear in the system tray when NMU (LTE) is in use. The number of white bars indicates the signal strength. You should now be able to access the NMU network using NMU LTE.
  

Connecting the ThinkPad to NMU WiFi (preferred if on campus)

1.Left click the “LTE” or “Ethernet” icon in the system tray in the lower right corner of the Windows desktop. 
  

2.Click the "NMU" "WiFi" to turn on (turn blue) the WiFi network adapter in the “Networks” menu.
  

3.Select the WiFi connection you want to use (Use the “NMU” WiFi connection if on campus). 
 

4.Check the “Connect automatically” checkbox if it isn’t already checked and click the “Connect” button. The icon initially may indicate a “Limited” connection but then display “Connected”.
  

 5.The “WiFi” icon will appear in the system tray when WiFi is in use. The number of white bars indicates the signal strength. You should now be able to access the NMU network using NMU WiFi. NOTE: The system will use the WiFi connection by default even if the NMU (LTE) connection is on.