User Accounts - Technology Support Services

Documentation

 If you are having trouble logging into your account on any NMU sites, first navigate to http://myuser.nmu.edu/user and try to log in with your NMU UserID and password. 

   Secure web service that enables students, faculty, and staff to check the status of their NMU user account. You can use MyUser to:

• Check you account status
• Change your NMU account password
• Recover from a lost password
• Set an email forwarding address
• Set up email folder cleanup
• Set an email vacation message
• Configure SPAM filtering
• Put your personal Web page in the directory

Service Link: 

MyUser

Documentation

1. Go to https://myuser.nmu.edu/recover and enter your NMU email
   
2. Choose which recovery option you would like
   You can Proceed with Challenge Question Recovery, you can chose Send a recovery password to your email, or you can Use a Mobile Authentication app recovery.
   

Challenge Question Recovery Option
 

1. Enter your information to acquire your challenge question:
   First Name:_______________
   Last Name:_______________
   IN or SSN(no hyphens):____________________
   BirthDate:__  mm/dd/yyyy           
   
    
2. Enter the Challenge Answer in the box provided (answers are case sensitive)>>Then click Submit.
    
3. If you put in the correct answer, you will then receive a temporary password.
    
4. Copy the password and then continue to the Log In step below to finish changing your password.

Email Recovery Option
 

1. After you choose to be emailed a temporary password, an email will be sent to your password recovery email address. The screen will tell you what your recovery email ends in (ie. yahoo.com or gmail.com etc.)
   
    
2. Go to your email in a different tab/window and recover the "NMU Password Recover Results" message.
   
   You new, temporary password will be contained in this message. You will need to copy it for the Log In step below.

Mobile Authentication (Two factor) recovery option

1. After selecting this method, you will need to open your 2fa app on your smartphone.
2. Get a code from the app for your NMU account.
3. Enter that code in the box on the NMU recovery page.
4. You will receive temporary password, copy that for the next step of logging in below.

Log in to myuser to finish changing your password.

1. Go to myuser. Click on Manage Your User Account or the Login button in top right.
   
2. Use your nmu username/email and enter your new, temporary password into the box for the password.
   
3. If success, on the next page it will say your account is locked due to recovery. Click Continue.
4. Next it should take you to the change password screen. Here you will use the temporary password again, as your Current password.
   Then enter a new password for your permanent password in the box next to New Password. Make sure to follow the prompts to make a strong password and only use the symbols listed. (some symbols will throw an error)
   
   NOTE: Your NMU ID and Password allows access to financial data, grades, courses, e-mail, and many other NMU functions. It is important that you choose a good password and not give that password to anyone
   Re-enter that same password in the box next to Confirm New Password.
5. Click Submit.
    
6. If your password was reset successfully you should see something similar to this page.
   
7. You have successfully reset your password. There are a couple options you may want/need to do at this point, see 8 and 9. Otherwise you are finished and will need to use the new password you made for all of your NMU accounts (You most likely will need to edit autosaved passwords).
8. If you did not know all your recovery info, click on the Security tab and then Display Options under Account Recovery Options. Change/correct information as needed.
   
9. If you had to reset your password due to losing your 2fa codes, you need to click on the Security tab as well but then click on the Display Options under 2-Step Verification. There you can remove any 2fa options, add a new phone/app, print more backup codes, etc.

Documentation

NMU offers a mobile application to aid in viewing web-based services such as Educat, NMU Directory, and checking grades. The app is currently released for IOS and Android Platforms. 

App Features

Grades
Schedule
Events
Campus Alerts
Educat
Directory
Courses
Campus Map
Athletics
Ebill
​Alumni

Grades

​​Selecting "Grades" will prompt for a UserID and password (your NMU login information). When signed on, users can view past terms up to the most recently completed semester. Selecting a semester will show you the final grade you recieved in those courses shown. 

 

Schedule

The schedule feature allows the user to see their past or current course schedule. This page will list the days and times the class runs. Choose a semester to see the schedules. 
    
 

Events

By tapping on "Events", you will be shown a page with a list of events from NMU's Master Calendar. These events are updated regularly. Tapping on one of the events will open the mobile device's in-app browser to www.nmu.edu/calendar, showing a detailed page about the event. 
  
 

Campus Alerts

Campus Alerts displays NMU Emergency Broadcast System alerts. With an alert present, the app's background will tint red and will display a status from the NMU Communications Channel. This is not use for snow days, but school emergencies. 
 

Educat

This function opens the device's in-app browser and prompts for your Educat login information. 

 

Directory

Opening the directory allows the user to search for students and staff at NMU. The search function searches by last name. 

 

Courses

This menu lists all the programs and classes offered at NMU from 2004 to present. You can search by term by selecting in the upper right corner or by searching for subjects in the search box. Once a course is selected, course information, credits, meeting times, course description, and prerequisites are listed. 
 
 

Campus Map

Opening the Campus Map displays a satellite image of Northern Michigan University's campus with balloon labels over the buidings. If you tap on a balloon it will give the name and description of its location.

 

Athletics

The Athletics page displays the sports programs at NMU. Tapping on one fo the sports will link to Northern's altletics web page. Here you can view scores, schedules, and recaps. 
 
 

Ebill

The Ebill feature on NMU Mobile directs the user to ebill.nmu.edu through the in-app browser. From here the user can check his or her balance and make payments. See ebill.nmu.edu for more information. 
 

Alumni

This section will display the NMU Alumni Association home page. From here the user can donate to NMU, update his or her home address, stay up to date with Alumni events, find past classmates, and contact the association. Tapping on any of these features will open the in-app browser. More information can be found at www.nmu.edu/alumniassociation. 

Documentation

Due to the number of people with similar names you do not have the option to change the name listed for your NMU G Suite account. The NMU G Suite account name listed is based on your legal name and preferred name which can be updated using instructions available in the "Student Services" and "Employee Services" tabs in https://mynmu.nmu.edu.

However, you can change how your name appears in email sent from your NMU G Suite account. To do this:
 

1. Log into gmail with your NMU G Suite account.
2. Click the "Gear" icon in the top right corner of the page.

    
3. Click the "Accounts and Import" tab and then the "edit info" link in the "Send Mail As:" section of the page.

    

4. Click the radio button to use a different name, type in the name you would like to use, and then click the "Save Changes" button. Mail sent from your account will now display the new name.

Documentation

This page provides key IT related information for NMU graduates and former students.

Notebook computer returns and purchase options

• The immediate return of the NMU notebook is required when any of the following occurs:

  • Complete withdrawal from NMU or graduation from NMU

  • Non-payment of required fees

  • Notification by NMU for the notebook computer's return

• We prefer you return the notebook to the Micro Repair office in LRC 114 when it is open. NMU Public Safety will accept notebook computer returns 24/7. Make sure the following components are returned with the notebook computer: AC power adapter and cord, LTE MyFi hotspot (if issued), and USB DVD Player (if issued). See the Notebook Computer Return Procedure for details.

• Graduating students are sent an email message about the option of purchasing a NMU notebook computer. See the NMU Laptop purchase information for details.

What happens to my NMU account after leaving NMU?

• Access to MyNMU account will continue for 1 year after leaving NMU if you are an undergraduate or 3 years if you are a graduate student regardless of whether you did or didn't graduate. After the 1 or 3 years has passed, your account will be disabled and no longer receive or send new messages.

• Shortly after leaving NMU your NMU network access, including access to NMU LTE, will be disabled. If you would like to continue NMU LTE access you might consider switching to NMU EAN. See www.nmu.edu/ean for details. NMU EAN doesn’t require an alumni email account but offers discounts to NMU Alumni with "Free E-mail for Life" (G Suite) accounts. See the NMU Alumni Association for details. 

We highly recommend:

• Saving or printing an unofficial copy of your transcript available in the "Student Services" tab on MyNMU before your account is disabled.

• Updating your email address and recovery accounts saved on Facebook, airline reservation systems, and similar services. This is especially true for those systems using your NMU email account for resetting an account password such as Facebook or Snapchat. You should update any references to your NMU email account to another accounts you have. The settings are usually available in your ‘My Account’ or ‘Profile’  options for the service.

• Archiving your messages if you do not plan to use your NMU email account after graduating or leaving NMU. We highly recommend saving any of the messages you want to keep to an email account you will be using and delete them from your NMU email account. Otherwise the stored messages could become an unmonitored repository of data for hackers and identity thieves. If you are on the older NMU email system it might be easiest to forward the messages you want to keep to another account and delete them and the rest of your messaages from your NMU email account. If you are on the new NMU G Suite gmail system the Backing Up NMU G Suite instructions cover how to make a copy of your NMU G Suite content into files you can take with you or restore to another account at a later time. You may want to  apply for a "Free E-mail for Life" (NMU Alumni G Suite) account to use from the NMU Alumni office before you leave NMU. See the NMU Alumni Association for details. Once you have an NMU Alumni account, G Suite makes it easy to transfer all your NMU G Suite content to your NMU Alumni G Suite account. See Backing Up NMU G Suite for instructions.

Documentation

At the HelpDesk, and throughout campus, there has been an influx of phishing attempts on NMU accounts. In response to this we would like to get the word out to the NMU community about ways to tell if you are looking at a possible phishing attempt. Our friends over at James Madison University (jmu.edu) came up with a great rule of thumb when faced with a possible attempt to gather personal information. They suggest, “counting the periods.” What this means is that you will want to look at the link, count back two from the first slash after “http://” and note those two sections. What you are looking at is what’s called the domain of the site or e-mail address. 

We hope that you are able to take this information and use it beyond your time here at NMU to continue to keep your personal information safe. Remember that Northern Michigan University, your bank, your financial advisors, and any other person or organization that deals with personal information will typically NOT ask for your information via e-mail including but not limited to: your password or your unique identifier (NMUIN, Member Number, Social Security Number, etc.).  If you ever receive a message asking for personal information it is safe practice to contact the support group for that organization. It’s always better to be safe and ask.

Knowing Trusted Domains
Identifying Untrustworthy Domains
 

Knowing Trusted Domains

http://www.nmu.edu/ - Here we count back two periods from that first slash after "http://" and we see "nmu.edu" which is the standard domain for an NMU site. 

https://mynmu.nmu.edu/ - Again, if we count back two periods from the slash we see "nmu.edu."

http://educat.nmu.edu - This one doesn't have a slash, so now what? Count your two periods back from the end of the address as if there was a slash and note the doman, in this case, "nmu.edu."

myuser.nmu.edu - This one doesn't have an 'http' or a slash! Follow the same guideline as the last example and you'll see the "nmu.edu" domain. 

Identifying Untrustworthy Domains

We recently recieved a phishing attempt on campus from http://mailnmuedu.webs/com, which is NOT a trusted NMU site and should NOT be followed or clicked. 

• Counting the periods here shows us that this is not an nmu.edu site. 
• If a link just says "Click Here" or you can't see the URL or domain, just hover over without clicking the link and a link description will appear. You can count the periods here.
• If an email ends in anything other than @nmu.edu or @mes.nmu.edu, chances are it's NOT from a trusted Northern Michigan University account, though we do use a few third party systems in some departments
• If you aren't sure, feel free to ask a coworker or contact the HelpDesk.

We hope that you are able to take this information and use it beyond your time here at NMU to continue to keep your personal information safe. Remember that Northern Michigan University, your bank, your financial advisors, and any other person or organization that deals with personal information will typically NOT ask for your information via e-mail including but not limited to: your password or your unique identifier (NMUIN, Member Number, Social Security Number, etc.).  If you ever receive a message asking for personal information it is safe practice to contact the support group for that organization. It’s always better to be safe and ask.

Documentation

Here are some tips to help you identify if an email is spam:

• Northern will NEVER ask you for any personal information such as your NMU password or Social Security Number through an email. In fact, NMU will NEVER ask for your password no matter what the circumstance could be.
• To be safe, never send any personal information over email. Over the phone is better, but in person is always the way to go.
• Never enter your information on a pop-up screen.
• To verify if links in an email are legitimate or not, move your cursor over the link to view the address used in the link. If it doesn't appear to match what the message is about don't click on it. If you are still not sure if it is legitimate contact the place of business to see if they sent it to you. 
• If the email address ends in something you do not recognize, don't trust it. If the email says that it is coming from the "Helpdesk" then it would come from helpdesk@nmu.edu. If it is coming from another email address it is most likely spam, you can get more information on this on our phishing attempts page.
• The message contains a fuzzy or illegitimate logo.
• The message shows the sender on behalf of someone, such as NMU, but does not have a legitimate NMU email address.
• The message requires you to enter a password.
• The message requires you to download a file.
• You may get emails about verifying your account or to take action quickly with a link for you to enter your information. Ignore and delete this type of email.

To avoid getting more spam emails:

• Do not sign up for services or use your email on sites that you do not trust.
• Unsubscribe from messages by looking at the bottom of the email for a button or link that says "unsubscribe".
• Change your NMU email spam settings in myuser.nmu.edu/user by following our instructions. 

If you clicked a link you don't trust or shouldn't have and entered your information:

1. If you entered your password after clicking the link, go to myuser.nmu.edu/user immediately to change your password.
2. If you downloaded or saved anything from an email that was illegitimate open your "downloads" folder by opening windows explorer and selecting "downloads" located on the left hand side of that screen.
3. After you delete the item from your downloads folder, empty your recycle bin as well that way it will no longer be on your computer.

Documentation

If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account:

1. If you are new to NMU and have not set up your @nmu.edu account go to the MyUser "New User Page", https://myuser.nmu.edu/newuser. If you are a new user and can't log into MyUser "New User Page" contact the HelpDesk.


2. If you have already set up your @nmu.edu account and can't log into any NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account go to the MyUser "View account status" page, https://myuser.nmu.edu/user, and use the "Login" button in the upper right corner of the page to login. You can log into the MyUser "View account status" page when your account will not work anywhere else to verify your account status and identify any problems and solutions for your account.


3. If you have already set up your @nmu.edu account and can't log into the MyUser "View account status" page  go to the MyUser "I lost my Password " page, https://myuser.nmu.edu/recover, and enter the required information to recover access to your account. If you can't log in there contact the HelpDesk.

Documentation

Export your Google calendar

You can export events from all your calendars, or just a single calendar.

Ways to export calendars

You can only export calendars listed under "My calendars" on the left side of Google Calendar. To export a calendar, you also need to have the "Make changes and manage sharing" setting.

Learn more about sharing settings.

Export events from all calendars

1. On your computer, open Google Calendar. You can't export your calendar from the Google Calendar app. 
2. In the top right, click Settings Settings.
3. In the menu on the left, click Import & export.
4. Under “Export," click Export.  A ZIP file downloads to your computer. If you open the ZIP file, you'll find individual ICS files for each of your calendars.

To import the files back into Google Calendar, take the individual ICS files out of the ZIP file and import them one by one.

Learn how to import files.

Export events from one calendar

1. On your computer, open Google Calendar. You can't export events from the Google Calendar app. 
2. On the left side of the page, find the "My calendars" section. You might need to click to expand it.
3. Point to the calendar you want to export, click More Settings and sharing.
4. Under "Calendar settings," click Export calendar.
5. An ICS file of your events will start to download.

Troubleshoot problems

"Feed processing error"

Can't export events

Related articles

• Import into Google Calendar
• Use Google Calendar with an application on your computer

Documentation

NMU 2 factor authentication can be set up using Authenticator Apps, Backup Codes, or Security Keys. These instructions cover how to disable each of those options individually. You can disable one or more of them. NMU recommends you always have more than one 2 factor authentication method enabled.

1. On a computer or other device, go to https://myuser.nmu.edu/user, click “Manage Account” and login with your NMU ID and password.

    

   

2. Click on the “Security” tab and then the “Display TFA” button under “2-Step Verification”. The following page will be displayed.

    

   

3. To disable the current Authenticator App click the "Remove" button in the "Authenticator App" box.

4. To disable the current Backup Codes click the "Remove" button in the "Backup Codes" box.

    

5. To disable a Security Key click the "Pencil" icon in the "Security Key" box, then click the "Delete Security Key" button.

    

   

6. To revoke all trusted devices click the "Revoke All' button in the "Devices you trust" box.

7. If all 2 factor authenthication methods are disabled the "2-step Verificaton" box at the top of the page should show it is "OFF".

    

   Note:

   • 2 factor authentication on your NMU G Suite account is a separate feature unique to Google. A good overview with links to configure 2 factor authenticaton for your NMU G Suite account is avalable at https://www.google.com/2step.