password - Technology Support Services

Documentation

 If you are having trouble logging into your account on any NMU sites, first navigate to http://myuser.nmu.edu/user and try to log in with your NMU UserID and password. 

   Secure web service that enables students, faculty, and staff to check the status of their NMU user account. You can use MyUser to:

• Check you account status
• Change your NMU account password
• Recover from a lost password
• Set an email forwarding address
• Set up email folder cleanup
• Set an email vacation message
• Configure SPAM filtering
• Put your personal Web page in the directory

Service Link: 

MyUser

Documentation

1. Go to https://myuser.nmu.edu/recover and enter your NMU email
   
2. Choose which recovery option you would like
   You can Proceed with Challenge Question Recovery, you can chose Send a recovery password to your email, or you can Use a Mobile Authentication app recovery.
   

Challenge Question Recovery Option
 

1. Enter your information to acquire your challenge question:
   First Name:_______________
   Last Name:_______________
   IN or SSN(no hyphens):____________________
   BirthDate:__  mm/dd/yyyy           
   
    
2. Enter the Challenge Answer in the box provided (answers are case sensitive)>>Then click Submit.
    
3. If you put in the correct answer, you will then receive a temporary password.
    
4. Copy the password and then continue to the Log In step below to finish changing your password.

Email Recovery Option
 

1. After you choose to be emailed a temporary password, an email will be sent to your password recovery email address. The screen will tell you what your recovery email ends in (ie. yahoo.com or gmail.com etc.)
   
    
2. Go to your email in a different tab/window and recover the "NMU Password Recover Results" message.
   
   You new, temporary password will be contained in this message. You will need to copy it for the Log In step below.

Mobile Authentication (Two factor) recovery option

1. After selecting this method, you will need to open your 2fa app on your smartphone.
2. Get a code from the app for your NMU account.
3. Enter that code in the box on the NMU recovery page.
4. You will receive temporary password, copy that for the next step of logging in below.

Log in to myuser to finish changing your password.

1. Go to myuser. Click on Manage Your User Account or the Login button in top right.
   
2. Use your nmu username/email and enter your new, temporary password into the box for the password.
   
3. If success, on the next page it will say your account is locked due to recovery. Click Continue.
4. Next it should take you to the change password screen. Here you will use the temporary password again, as your Current password.
   Then enter a new password for your permanent password in the box next to New Password. Make sure to follow the prompts to make a strong password and only use the symbols listed. (some symbols will throw an error)
   
   NOTE: Your NMU ID and Password allows access to financial data, grades, courses, e-mail, and many other NMU functions. It is important that you choose a good password and not give that password to anyone
   Re-enter that same password in the box next to Confirm New Password.
5. Click Submit.
    
6. If your password was reset successfully you should see something similar to this page.
   
7. You have successfully reset your password. There are a couple options you may want/need to do at this point, see 8 and 9. Otherwise you are finished and will need to use the new password you made for all of your NMU accounts (You most likely will need to edit autosaved passwords).
8. If you did not know all your recovery info, click on the Security tab and then Display Options under Account Recovery Options. Change/correct information as needed.
   
9. If you had to reset your password due to losing your 2fa codes, you need to click on the Security tab as well but then click on the Display Options under 2-Step Verification. There you can remove any 2fa options, add a new phone/app, print more backup codes, etc.

Documentation

Please read the information below on how to be safer on the Internet. If you have any questions please contact the Computing HelpDesk, 906-227-2468, HelpDesk@nmu.edu.

General Safety Tips
Phishing Attempts
Password Safety

General Safety Tips

• NMU will never ask for your password.
• If you ever have a question about the status of your NMU account, log into http://myuser.nmu.edu/user to view the account status.
• Typically NMU, your bank, your credit cards, Facebook, PayPal, eBay, the IRS, federal and state governments will not ask for any of your personal information via email. When in doubt log into a known good web address for the service to see if the same request is referenced there. for NMU that would be http://myuser.nmu.edu/user and http://mynmu.nmu.edu.
• If you receive an email message that claims to be distributing a Microsoft security update, it is a hoax that may contain malware or pointers to malicious websites. Microsoft does not distribute security updates via email.
• Lock your computer when you leave.
• Destroy or shred documents with personal information when you're finished with them.
• Don't visit or download from sites you do not trust.
• If you have any questions or problems please contact the Computing HelpDesk, 906-227-2468, HelpDesk@nmu.edu.

Phishing Attempts

Beware of phishy email appearing to be about your NMU account. A phishing attempt is an attempt via email to get personal information from you such as your User ID and password or even bank or credit card details. The email message may also contain a link to a website requesting the same information. Phishy email messages can appear to come from helpdesk@nmu.edu or similar email addresses and referencing upgrading your mailbox or account. These are not actually from helpdesk@nmu.edu or any NMU account but from accounts on the internet and spoofed to appear to come from NMU. Click here to find out more about identifying and deflecting phishing attempts. 
 

Password Safety

Having strong passwords is important for keeping your accounts and personal information secure. Here are some hints for creating a safe password.

• Use a longer password
• Change your password often
• Ensure that you can remember your password
• Don't use easily identifiable personal information like children's names or birthdays
• Some systems won't accept spaces, special characters, or only allow passwords of certian lengths, though the more complex the password, the safer your information will be
• Don't keep you password in a place where it can be found or seen
• Don't share your password with people, businesses, or even the HelpDesk
• Have different passwords for each account
• For more information on choosing passwords, visit http://www.us-cert.gov/cas/tips/ST04-002.html

NMU password requirements ensure that your password is safe and difficult to guess. The requirements are as follows:

• Must be 8 to 16 characters in length
• First character must be a letter of the alphabet (a-z)
• Must contain at least one numeric (0-9) character
• Must contain at least one of these special characters: ~!%^*_+-{}|[]\:?./
• Spaces are not allowed
• Passwords are case sensitive
• Passwords may not be reused for two years

Documentation

If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account:

1. If you are new to NMU and have not set up your @nmu.edu account go to the MyUser "New User Page", https://myuser.nmu.edu/newuser. If you are a new user and can't log into MyUser "New User Page" contact the HelpDesk.


2. If you have already set up your @nmu.edu account and can't log into any NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account go to the MyUser "View account status" page, https://myuser.nmu.edu/user, and use the "Login" button in the upper right corner of the page to login. You can log into the MyUser "View account status" page when your account will not work anywhere else to verify your account status and identify any problems and solutions for your account.


3. If you have already set up your @nmu.edu account and can't log into the MyUser "View account status" page  go to the MyUser "I lost my Password " page, https://myuser.nmu.edu/recover, and enter the required information to recover access to your account. If you can't log in there contact the HelpDesk.

Documentation

Your NMU network password is used for your NMU services, such as MyUser, MyWeb, MyNMU, and your Exchange account. If you use your NMU email in Outlook or on your phone email, you will have to change your password there as well. If you forgot your password, follow these instructions.

1. Go to https://myuser.nmu.edu/user Choose Mange User Account.

   

2. Click on the "Change Password" tab located at the top of the page.

1. Follow the instructions on the page, as listed below, and click "Submit." The page will not change, but confirmation text will appear in green.
   • must be 8 to 16 characters in length
   • first character must be a letter of the alphabet (a-z)
   • must contain at least one numeric (0-9) character
   • must contain at least one special character, special characters are ~!%^*_+-{}|[]\:?./
   • spaces are not allowed
   • passwords are case sensitive
   • passwords may not be reused for two years