email - Technology Support Services

Documentation

Students who graduate with a degree from NMU after 2018, are able to keep their current NMU email as long as they log into the gmail website at least once a year.

Otherwise, the NMU Alumni Association office offers alumni "E-mail for Life," a free, full-service email account through the Google Education system available to all alumni of Northern Michigan University.

To request your alumni account, visit this page. You will be contacted at your current NMU email address with your new username and password when your request is processed. 

For more information on alumni email accounts, visit the Alumni Association's page here. 

Documentation

At the HelpDesk, and throughout campus, there has been an influx of phishing attempts on NMU accounts. In response to this we would like to get the word out to the NMU community about ways to tell if you are looking at a possible phishing attempt. Our friends over at James Madison University (jmu.edu) came up with a great rule of thumb when faced with a possible attempt to gather personal information. They suggest, “counting the periods.” What this means is that you will want to look at the link, count back two from the first slash after “http://” and note those two sections. What you are looking at is what’s called the domain of the site or e-mail address. 

We hope that you are able to take this information and use it beyond your time here at NMU to continue to keep your personal information safe. Remember that Northern Michigan University, your bank, your financial advisors, and any other person or organization that deals with personal information will typically NOT ask for your information via e-mail including but not limited to: your password or your unique identifier (NMUIN, Member Number, Social Security Number, etc.).  If you ever receive a message asking for personal information it is safe practice to contact the support group for that organization. It’s always better to be safe and ask.

Knowing Trusted Domains
Identifying Untrustworthy Domains
 

Knowing Trusted Domains

http://www.nmu.edu/ - Here we count back two periods from that first slash after "http://" and we see "nmu.edu" which is the standard domain for an NMU site. 

 

 

https://mynmu.nmu.edu/ - Again, if we count back two periods from the slash we see "nmu.edu."

 

http://educat.nmu.edu - This one doesn't have a slash, so now what? Count your two periods back from the end of the address as if there was a slash and note the doman, in this case, "nmu.edu."

 

myuser.nmu.edu - This one doesn't have an 'http' or a slash! Follow the same guideline as the last example and you'll see the "nmu.edu" domain. 

 

Identifying Untrustworthy Domains

We recently recieved a phishing attempt on campus from http://mailnmuedu.webs/com, which is NOT a trusted NMU site and should NOT be followed or clicked. 

 

• Counting the periods here shows us that this is not an nmu.edu site. 
• If a link just says "Click Here" or you can't see the URL or domain, just hover over without clicking the link and a link description will appear. You can count the periods here.
• If an email ends in anything other than @nmu.edu or @mes.nmu.edu, chances are it's NOT from a trusted Northern Michigan University account, though we do use a few third party systems in some departments
• If you aren't sure, feel free to ask a coworker or contact the HelpDesk.

 

We hope that you are able to take this information and use it beyond your time here at NMU to continue to keep your personal information safe. Remember that Northern Michigan University, your bank, your financial advisors, and any other person or organization that deals with personal information will typically NOT ask for your information via e-mail including but not limited to: your password or your unique identifier (NMUIN, Member Number, Social Security Number, etc.).  If you ever receive a message asking for personal information it is safe practice to contact the support group for that organization. It’s always better to be safe and ask.

Documentation

Here are some tips to help you identify if an email is spam:

• Northern will NEVER ask you for any personal information such as your NMU password or Social Security Number through an email. In fact, NMU will NEVER ask for your password no matter what the circumstance could be.
• To be safe, never send any personal information over email. Over the phone is better, but in person is always the way to go.
• Never enter your information on a pop-up screen.
• To verify if links in an email are legitimate or not, move your cursor over the link to view the address used in the link. If it doesn't appear to match what the message is about don't click on it. If you are still not sure if it is legitimate contact the place of business to see if they sent it to you. 
• If the email address ends in something you do not recognize, don't trust it. If the email says that it is coming from the "Helpdesk" then it would come from helpdesk@nmu.edu. If it is coming from another email address it is most likely spam, you can get more information on this on our phishing attempts page.
• The message contains a fuzzy or illegitimate logo.
• The message shows the sender on behalf of someone, such as NMU, but does not have a legitimate NMU email address.
• The message requires you to enter a password.
• The message requires you to download a file.
• You may get emails about verifying your account or to take action quickly with a link for you to enter your information. Ignore and delete this type of email.

To avoid getting more spam emails:

• Do not sign up for services or use your email on sites that you do not trust.
• Unsubscribe from messages by looking at the bottom of the email for a button or link that says "unsubscribe".
• Change your NMU email spam settings in myuser.nmu.edu/user by following our instructions. 

If you clicked a link you don't trust or shouldn't have and entered your information:

1. If you entered your password after clicking the link, go to myuser.nmu.edu/user immediately to change your password.
2. If you downloaded or saved anything from an email that was illegitimate open your "downloads" folder by opening windows explorer and selecting "downloads" located on the left hand side of that screen.
3. After you delete the item from your downloads folder, empty your recycle bin as well that way it will no longer be on your computer.

Documentation

If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account:

1. If you are new to NMU and have not set up your @nmu.edu account go to the MyUser "New User Page", https://myuser.nmu.edu/newuser. If you are a new user and can't log into MyUser "New User Page" contact the HelpDesk.


2. If you have already set up your @nmu.edu account and can't log into any NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account go to the MyUser "View account status" page, https://myuser.nmu.edu/user, and use the "Login" button in the upper right corner of the page to login. You can log into the MyUser "View account status" page when your account will not work anywhere else to verify your account status and identify any problems and solutions for your account.


3. If you have already set up your @nmu.edu account and can't log into the MyUser "View account status" page  go to the MyUser "I lost my Password " page, https://myuser.nmu.edu/recover, and enter the required information to recover access to your account. If you can't log in there contact the HelpDesk.

Documentation

Is the Opt-In to G Suite mandatory?
Will my @nmu.edu account be available for life?
How much space is available in G Suite?
Can I change my name displayed on by NMU G Suite account?
How long will the old NMU email access and systems remain available?
How can I access my old NMU email?
How can I move by old NMU email messages to NMU gmail?
Where do I now change my NMU gmail password?
How can I access NMU gmail using Mac Mail? 
How can I access NMU gmail using an iPhone?
How can I access NMU gmail using an Android phone?


 

Is the Opt-In to G Suite mandatory?

 

Yes. You don't have to opt in today but we'd like you to opt in before July 31st. The older systems (Webmail and Outlook Web Access (OWA)) will not be available after 12/22/17.

 

Will my @nmu.edu account be available for life?

 

No. NMU's current policy is undergraduate students keep their NMU email access for 1 year after they are no longer students. Graduate students keep their NMU email access. This access does not include NMU network Internet acess which is terminated shortly after you are no longer a student. 

 

However, you may be able to sign up for an @alumni.nmu.edu account using the "Free E-mail for Life" link under the "Programs & Services" section of the http://www.nmu.edu/alumniassociation website. These are also gmail accounts with similar access and features to the NMU G Suite accounts. You can also copy content from your @nmu.edu G Suite account to your @alumni.nmu.edu G Suite or other account by using the instructions at "Copy content from your school account to another account" in Google Help.

 

Can I change my name displayed on by NMU G Suite account?

 

No, but you can change the way your name is displayed when others get mail from you. See NMU G Suite account name changes

 

How long will the old NMU email access and systems remain available?

 

 

 

How can I move by old NMU email messages to NMU gmail?

OPTION 1

You could access your old NMU email using https://webmail.nmu.edu and forward messages you want to keep on NMU gmail to your UserID@nmu.edu address after you Opt-In to G Suite.

OPTION 2

The instructions below only import messages from the Inbox of your @nmu.edu account and don't include items in your Sent folder or other folders you may have in SquirrelMail or RoundCube. There is no easy way to move all your old NMU email messages to NMU gmail. You could access your old NMU email using https://webmail.nmu.edu and forward messages you want to keep on NMU gmail to your UserID@nmu.edu address. After you Opt-In to G Suite, the messages will be delivered to the NMU gmail account.

Use the Gmail import (only imports messages from inbox)

 

1.     With in Gmail in the top right, click Settings(gear icon) and then select Settings.
2.     Click the Accounts and Import or Accounts tab.
3.     In the second section, click Import mail and contacts.
4.     Follow the steps on the screen.
5.     Click Start import.

NOTE: It may take several hours (sometimes up to 2 days) before you start to see imported messages. You can close the window and keep using Northern Michigan University Mail or even log out and close your browser – Gmail will continue importing your mail and/or contacts in the background. To check the status of your import, look under Settings > Accounts and Import.

 

WARNING: Any messages in your old NMU email account Inbox older than 21 days are automatically deleted so you may want to be sure to move anything in your old Inbox you want to keep. The NMU gmail account doesn't have a 21 day limit on messages in the Inbox.

 

 

 

Where do I now change my NMU gmail password?

 

https://myuser.nmu.edu/user, the same as before.

 

How can I access NMU gmail using Mac Mail? 

 

See Google: Get started with IMAP or POP

 

How can I access NMU gmail using an iPhone or iPad?

 

Download and use the Gmail, Google Calendar, and related Google apps from the Apple App Store.

 

How can I access NMU gmail using an Android phone or tablet?

 

Download and use the Gmail, Google Calendar, and related Google apps from the Google Play Store.