account - Technology Support Services

Documentation

When is the NMU Network User ID created?
Once a person is admitted as a student, an account is created with the status of “Admitted.”   Enrollment in a course will trigger the creation of an account if one does not already exist.  Access to the account takes 24-hours to process.
 
What happens if the person never uses the NMU Network User ID?
If an admitted student becomes a “no show” (doesn’t come for orientation or register for classes) and the person never logs into the account, the user account is deleted.
 
What happens if the student leaves school?
If a student is not currently enrolled, the account takes on a “non-student” status.  This occurs if the student graduates, withdraws, fails to register for classes, or misses the tuition-due deadline without making payment or other arrangements. 
 
What happens with a “non-student” status?
With a “non-student” NMU User ID and account, the individual

• Can receive/send e-mail; can access MyUser to view account status
• Cannot register devices (computers, mobile, LTE, etc.); any previously registered devices are automatically de-registered
• Cannot use VPN access
• Cannot access EduCat

 
How long does the “non-student” status last?
If an individual returns to NMU in good standing as a student, the NMU User ID and account is enabled with an “active” student status.
 
“Non-student” status accounts become “disabled” after a set amount of time:
            1 year for undergraduate students
            3 years for graduate students
A disabled account cannot receive/send email, register devices, or access the network.
 
What happens if an account is locked (e.g. password expired, spam activity, password recovery errors, password reset)?
The student can access account information using MyUser to find out the reason for the lock.  In most circumstances the user can take appropriate action and unlock the account. 
 
What happens if a student has his/her account disabled?
If an NMU User ID and account are disabled due to violations of the Acceptable Use Policy, appropriate steps must be taken to resolve the situation. 
 
Where can a student get additional help about computing resources?
Contact the NMU Computing HelpDesk at 906-227-2468 or visit the HelpDesk in the Learning Resources Center. 

Documentation

When is the NMU User ID created?
The NMU Network User ID is created once the appropriate employment documentation is entered into the Human Resources system, but no more than 30 days prior to the effective date of employment.
 
What happens when the Temporary Labor appointment ends?
The NMU Network User ID becomes “expired” on the employment end date.  The “expired” status lasts for one year.  During this window, the individual can receive/send email, and can access MyNMU (including payroll information), MyUsesr network account information, and EduCat. 
 
The individual cannot register devices on the network and does not have access to network services such as VPN.  Any previously registered devices are automatically de-registered.
 
What happens to an “expired” account after one year?
After one year, an expired account becomes “disabled.”  A disabled account has no network access, cannot receive/send email, and cannot register devices on the network.
 
What happens if the person resigns or is terminated before the end date of their temporary labor appointment?
The Network User ID and account immediately becomes expired. The account may be set to disabled status immediately if circumstances warrant. If the account is set to expired status, after 30 days the account becomes disabled. 
 
What happens if an account is locked (e.g. password expired, spam activity, password recovery errors, password reset)?
The employee can access account information using MyUser to find out the reason for the lock.  In most circumstances the user can take appropriate action and unlock the account. 
 
What happens if a temporary labor employee has his/her account disabled?
If an NMU Network User ID and account are disabled due to a violation of the Acceptable Use Policy, the employee must work with the appropriate supervisor(s) and/or Human Resources to resolve the situation.
 
Where can a person get additional help regarding computing resources?
Contact the NMU Computing HelpDesk at 906-227-2468 or visit the HelpDesk in the Learning Resources Center.
 
 
 
Notes:   Individuals with Personal Services contracts are not considered to be NMU employees.
  Spouses are not eligible for network User ID and services.

Documentation

When is the NMU User ID created?
The NMU Network User ID is created once the appropriate employment documentation is entered into the Human Resources system, but no more than 30 days prior to the effective date of employment.
 
What happens when a person resigns or is terminated from employment at NMU?
The NMU Network User ID becomes “expired” on the employment end date.  The “expired” status lasts for one year. During this window, the individual can receive/send email; and can access MyNMU (including payroll information), MyUser network account information, and EduCat.
 
The individual cannot register devices on the network and does not have access to network services such as VPN.  Any previously registered devices are automatically de-registered.
 
What happens to an “expired” account after one year?
After one year, an expired account becomes “disabled.”  A disabled account has no network access, cannot receive/send email, and cannot register devices on the network. 

What if an employee retires from NMU? 
The person must first meet the NMU definition of a retiree (years of service + age ≥ 70).   Upon the retirement date, the NMU User ID and account are set to “retiree” status and the account stays active.  The individual can receive/send email, can use network services such as VPN and dial-up access, and can register devices for the network.  Note:  Spouses and surviving spouses are not eligible for these services.
 
What happens if an account is locked (e.g. password expired, spam activity, password recovery errors, password reset)?
The employee can access account information using MyUser to find out the reason for the lock.  In most circumstances the user can take appropriate action and unlock the account. 
 
What happens if an employee has his/her account disabled?
If an NMU Network User ID and account are disabled due to a violation of the Acceptable Use Policy, the employee must work with the appropriate supervisor(s) and/or Human Resources to resolve the situation.
 
Where can a person get additional help regarding computing resources?
Contact the NMU Computing HelpDesk at 906-227-2468 or visit the HelpDesk in the Learning Resources Center.
 
Notes:  Individuals with Personal Services contracts are not considered to be NMU employees.   
             Spouses are not eligible for network User ID and services.

Documentation

When is the NMU User ID created?
The NMU Network User ID is created once the appropriate employment documentation is entered into the Human Resources system, but no more than 30 days prior to the effective date of employment.
 
What happens when the Term, Contingent, or Adjunct contract expires? 
The NMU Network User ID becomes “expired” on the employment end date.  The “expired” status lasts for one year. During this window, the individual can receive/send email; and can access MyNMU (including payroll information), MyUser network account information, and EduCat.
 
The individual cannot register devices on the network and does not have access to network services such as VPN.  Any previously registered devices are automatically de-registered.
 
What happens to an “expired” account after one year?
After one year, an expired account becomes “disabled.”  A disabled account has no network access, cannot receive/send email, and cannot register devices on the network.
 
Does the Network User ID stay active if the person is teaching next semester?
If the individual receives a subsequent teaching assignment, a new contract will be processed.    The new contract takes effect only after the new employment agreement has been approved, signed by Academic Affairs, signed by the prospective employee, and entered into the Human Resources system.  To ensure continuation of network access, the employment agreement must be completed prior to the end date of the person’s current employment agreement.
 
If a term, contingent, or adjunct faculty member employed in Winter semester receives a completely processed employment contract for the following Fall semester prior to the employment end date of the Winter semester, network access will be extended over the summer and to the next employment end date.
 
What happens when a faculty member on a term, contingent or adjunct appointment resigns or is terminated from NMU?
 The NMU Network User ID becomes “expired” on the employment end date unless a determination is made to set the account immediately to “disabled” status.  The “expired” status lasts for thirty (30) days.  During this 30-day window, the individual can receive/send email; and can access MyNMU (including payroll information), MyUser network account information, and EduCat.
 
The individual cannot register devices on the network and does not have access to network services such as VPN.  Any previously registered devices are automatically de-registered.
 
What happens if an account is locked (e.g. password expired, spam activity, password recovery errors, password reset)?
The employee can access account information using MyUser to find out the reason for the lock.  In most circumstances the user can take appropriate action and unlock the account. 
 
What happens if an employee has his/her account disabled?
If an NMU Network User ID and account are disabled due to a violation of the Acceptable Use Policy, the employee must work with the appropriate supervisor(s) and/or Human Resources to resolve the situation.
 
Where can a person get additional help regarding computing resources?
Contact the NMU Computing HelpDesk at 906-227-2468 or visit the HelpDesk in the Learning Resources Center.
 
 
Notes:  Individuals with Personal Services contracts are not considered to be NMU employees.   
             Spouses are not eligible for network User ID and services.

Documentation

Your username is your Network User ID, an abbreviated form of your name. There are different types of NMU network accounts, depending on your affiliation with the university. To see what kind of user account you have and to view details of your account, visit MyUser and log in. For more information on the details and implications of the account types, choose a type of affiliation below to view the NMU network UserID and access facts.

Students
Term, Contingent, and Adjunct Faculty 
Tenure Earning/Probationary and Tenured/Continuing Faculty and Staff
Temporary Labor

For a general overview of the NMU UserID and its uses, visit the NMU ID Information page. 

Before you can use any services or use your account, however, you must activate your account at the MyUser new account activation page. 

Documentation

Please read the information below on how to be safer on the Internet. If you have any questions please contact the Computing HelpDesk, 906-227-2468, HelpDesk@nmu.edu.

General Safety Tips
Phishing Attempts
Password Safety

General Safety Tips

• NMU will never ask for your password.
• If you ever have a question about the status of your NMU account, log into http://myuser.nmu.edu/user to view the account status.
• Typically NMU, your bank, your credit cards, Facebook, PayPal, eBay, the IRS, federal and state governments will not ask for any of your personal information via email. When in doubt log into a known good web address for the service to see if the same request is referenced there. for NMU that would be http://myuser.nmu.edu/user and http://mynmu.nmu.edu.
• If you receive an email message that claims to be distributing a Microsoft security update, it is a hoax that may contain malware or pointers to malicious websites. Microsoft does not distribute security updates via email.
• Lock your computer when you leave.
• Destroy or shred documents with personal information when you're finished with them.
• Don't visit or download from sites you do not trust.
• If you have any questions or problems please contact the Computing HelpDesk, 906-227-2468, HelpDesk@nmu.edu.

Phishing Attempts

Beware of phishy email appearing to be about your NMU account. A phishing attempt is an attempt via email to get personal information from you such as your User ID and password or even bank or credit card details. The email message may also contain a link to a website requesting the same information. Phishy email messages can appear to come from helpdesk@nmu.edu or similar email addresses and referencing upgrading your mailbox or account. These are not actually from helpdesk@nmu.edu or any NMU account but from accounts on the internet and spoofed to appear to come from NMU. Click here to find out more about identifying and deflecting phishing attempts. 
 

Password Safety

Having strong passwords is important for keeping your accounts and personal information secure. Here are some hints for creating a safe password.

• Use a longer password
• Change your password often
• Ensure that you can remember your password
• Don't use easily identifiable personal information like children's names or birthdays
• Some systems won't accept spaces, special characters, or only allow passwords of certian lengths, though the more complex the password, the safer your information will be
• Don't keep you password in a place where it can be found or seen
• Don't share your password with people, businesses, or even the HelpDesk
• Have different passwords for each account
• For more information on choosing passwords, visit http://www.us-cert.gov/cas/tips/ST04-002.html

NMU password requirements ensure that your password is safe and difficult to guess. The requirements are as follows:

• Must be 8 to 16 characters in length
• First character must be a letter of the alphabet (a-z)
• Must contain at least one numeric (0-9) character
• Must contain at least one of these special characters: ~!%^*_+-{}|[]\:?./
• Spaces are not allowed
• Passwords are case sensitive
• Passwords may not be reused for two years

Documentation

This page provides key IT related information for NMU graduates and former students.

Notebook computer returns and purchase options

• The immediate return of the NMU notebook is required when any of the following occurs:

  • Complete withdrawal from NMU or graduation from NMU

  • Non-payment of required fees

  • Notification by NMU for the notebook computer's return

• We prefer you return the notebook to the Micro Repair office in LRC 114 when it is open. NMU Public Safety will accept notebook computer returns 24/7. Make sure the following components are returned with the notebook computer: AC power adapter and cord, LTE MyFi hotspot (if issued), and USB DVD Player (if issued). See the Notebook Computer Return Procedure for details.

• Graduating students are sent an email message about the option of purchasing a NMU notebook computer. See the NMU Laptop purchase information for details.

What happens to my NMU account after leaving NMU?

• Access to MyNMU account will continue for 1 year after leaving NMU if you are an undergraduate or 3 years if you are a graduate student regardless of whether you did or didn't graduate. After the 1 or 3 years has passed, your account will be disabled and no longer receive or send new messages.

• Shortly after leaving NMU your NMU network access, including access to NMU LTE, will be disabled. If you would like to continue NMU LTE access you might consider switching to NMU EAN. See www.nmu.edu/ean for details. NMU EAN doesn’t require an alumni email account but offers discounts to NMU Alumni with "Free E-mail for Life" (G Suite) accounts. See the NMU Alumni Association for details. 

We highly recommend:

• Saving or printing an unofficial copy of your transcript available in the "Student Services" tab on MyNMU before your account is disabled.

• Updating your email address and recovery accounts saved on Facebook, airline reservation systems, and similar services. This is especially true for those systems using your NMU email account for resetting an account password such as Facebook or Snapchat. You should update any references to your NMU email account to another accounts you have. The settings are usually available in your ‘My Account’ or ‘Profile’  options for the service.

• Archiving your messages if you do not plan to use your NMU email account after graduating or leaving NMU. We highly recommend saving any of the messages you want to keep to an email account you will be using and delete them from your NMU email account. Otherwise the stored messages could become an unmonitored repository of data for hackers and identity thieves. If you are on the older NMU email system it might be easiest to forward the messages you want to keep to another account and delete them and the rest of your messaages from your NMU email account. If you are on the new NMU G Suite gmail system the Backing Up NMU G Suite instructions cover how to make a copy of your NMU G Suite content into files you can take with you or restore to another account at a later time. You may want to  apply for a "Free E-mail for Life" (NMU Alumni G Suite) account to use from the NMU Alumni office before you leave NMU. See the NMU Alumni Association for details. Once you have an NMU Alumni account, G Suite makes it easy to transfer all your NMU G Suite content to your NMU Alumni G Suite account. See Backing Up NMU G Suite for instructions.

Documentation

If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account:

1. If you are new to NMU and have not set up your @nmu.edu account go to the MyUser "New User Page", https://myuser.nmu.edu/newuser. If you are a new user and can't log into MyUser "New User Page" contact the HelpDesk.


2. If you have already set up your @nmu.edu account and can't log into any NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account go to the MyUser "View account status" page, https://myuser.nmu.edu/user, and use the "Login" button in the upper right corner of the page to login. You can log into the MyUser "View account status" page when your account will not work anywhere else to verify your account status and identify any problems and solutions for your account.


3. If you have already set up your @nmu.edu account and can't log into the MyUser "View account status" page  go to the MyUser "I lost my Password " page, https://myuser.nmu.edu/recover, and enter the required information to recover access to your account. If you can't log in there contact the HelpDesk.

Documentation

Occasionally a user may not be able to register for courses because they have not met conditions or obligations due to the university. For example, a student may have been suspended, will need to see their adviser, or it is not yet their registration time. Follow the instructions below prior to registration to ensure you do not have account holds. To learn more about holds or review the types of holds, view the Registration Hold Policy. 
 

1. Log into MyNMU with your NMU UserID and password.
2. Go to the search in the upper left and search for Holds

3. Click the link any any holds on your account will be displayed.

Documentation

Your NMU network password is used for your NMU services, such as MyUser, MyWeb, MyNMU, and your Exchange account. If you use your NMU email in Outlook or on your phone email, you will have to change your password there as well. If you forgot your password, follow these instructions.

1. Go to https://myuser.nmu.edu/user Choose Mange User Account.

   

2. Click on the "Change Password" tab located at the top of the page.

1. Follow the instructions on the page, as listed below, and click "Submit." The page will not change, but confirmation text will appear in green.
   • must be 8 to 16 characters in length
   • first character must be a letter of the alphabet (a-z)
   • must contain at least one numeric (0-9) character
   • must contain at least one special character, special characters are ~!%^*_+-{}|[]\:?./
   • spaces are not allowed
   • passwords are case sensitive
   • passwords may not be reused for two years