Accounts/Network Access - Technology Support Services

Documentation

If you don't know your password or can't log into NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account:

1. If you are new to NMU and have not set up your @nmu.edu account go to the MyUser "New User Page", https://myuser.nmu.edu/newuser. If you are a new user and can't log into MyUser "New User Page" contact the HelpDesk.


2. If you have already set up your @nmu.edu account and can't log into any NMU services such as Email, MyNMU, or Educat, or your NMU G Suite account go to the MyUser "View account status" page, https://myuser.nmu.edu/user, and use the "Login" button in the upper right corner of the page to login. You can log into the MyUser "View account status" page when your account will not work anywhere else to verify your account status and identify any problems and solutions for your account.


3. If you have already set up your @nmu.edu account and can't log into the MyUser "View account status" page  go to the MyUser "I lost my Password " page, https://myuser.nmu.edu/recover, and enter the required information to recover access to your account. If you can't log in there contact the HelpDesk.

Documentation

NMU Wireless internet is available on registered computers all over campus for students, staff, retirees, and faculty. Visitors without NMU credentials can connect using the NMU_GUEST access points after agreeing to the acceptable use policy. 

NMU_GUEST access is restricted to common protocols used for web and email access. If you are a guest and can't access what you need using the guest access, contact the department you are visiting to see if they can sponsor you as a guest on the NMU network, which should provide you with the access you need. See "Sponsoring a Guest on the NMU Network" for details.

View instructions for connecting to the NMU_GUEST access point.

View access locations during:

• School Year
• Summer (Typically through August 15th)

School Year NMU_GUEST Locations

• Cohodas
• Harden Hall
• University Center
• Hedgcock
• Forest Roberts Theatre
• Jacobetti Center
• Berry Events Center
• Superior Dome
• Presque Isle Commons (Temaki and Tea, Smoothie King)
• NMU Invent Building (on Presque Isle Ave)
• Ripley Steam Plant
• Services Building
• NMU Golf Course Clubhouse

Summer NMU_GUEST Locations

• Art and Design Building
• Berry Events Center
• Cohodas
• Superior Dome
• Gries Hall
• Hedgcock
• Jacobetti
• Jamrich
• Harden Hall
• PEIF Recreation Facility
• Ripley Heating Plant
• Services Building
• Northern Center
• West Science
• New Science
• Whitman
• Quad I Residence Halls (Gant and Spalding)
• Quad II Residence Halls
• West Hall
• Woodland Park

Documentation

Is the Opt-In to G Suite mandatory?
Will my @nmu.edu account be available for life?
How much space is available in G Suite?
Can I change my name displayed on by NMU G Suite account?
How long will the old NMU email access and systems remain available?
How can I access my old NMU email?
How can I move by old NMU email messages to NMU gmail?
Where do I now change my NMU gmail password?
How can I access NMU gmail using Mac Mail? 
How can I access NMU gmail using an iPhone?
How can I access NMU gmail using an Android phone?


 

Is the Opt-In to G Suite mandatory?

Yes. You don't have to opt in today but we'd like you to opt in before July 31st. The older systems (Webmail and Outlook Web Access (OWA)) will not be available after 12/22/17.

Will my @nmu.edu account be available for life?

No. NMU's current policy is undergraduate students keep their NMU email access for 1 year after they are no longer students. Graduate students keep their NMU email access. This access does not include NMU network Internet acess which is terminated shortly after you are no longer a student. 

However, you may be able to sign up for an @alumni.nmu.edu account using the "Free E-mail for Life" link under the "Programs & Services" section of the http://www.nmu.edu/alumniassociation website. These are also gmail accounts with similar access and features to the NMU G Suite accounts. You can also copy content from your @nmu.edu G Suite account to your @alumni.nmu.edu G Suite or other account by using the instructions at "Copy content from your school account to another account" in Google Help.

Can I change my name displayed on by NMU G Suite account?

No, but you can change the way your name is displayed when others get mail from you. See NMU G Suite account name changes

How long will the old NMU email access and systems remain available?

How can I move by old NMU email messages to NMU gmail?

OPTION 1

You could access your old NMU email using https://webmail.nmu.edu and forward messages you want to keep on NMU gmail to your UserID@nmu.edu address after you Opt-In to G Suite.

OPTION 2

The instructions below only import messages from the Inbox of your @nmu.edu account and don't include items in your Sent folder or other folders you may have in SquirrelMail or RoundCube. There is no easy way to move all your old NMU email messages to NMU gmail. You could access your old NMU email using https://webmail.nmu.edu and forward messages you want to keep on NMU gmail to your UserID@nmu.edu address. After you Opt-In to G Suite, the messages will be delivered to the NMU gmail account.

Use the Gmail import (only imports messages from inbox)

1.     With in Gmail in the top right, click Settings(gear icon) and then select Settings.
2.     Click the Accounts and Import or Accounts tab.
3.     In the second section, click Import mail and contacts.
4.     Follow the steps on the screen.
5.     Click Start import.

NOTE: It may take several hours (sometimes up to 2 days) before you start to see imported messages. You can close the window and keep using Northern Michigan University Mail or even log out and close your browser – Gmail will continue importing your mail and/or contacts in the background. To check the status of your import, look under Settings > Accounts and Import.

WARNING: Any messages in your old NMU email account Inbox older than 21 days are automatically deleted so you may want to be sure to move anything in your old Inbox you want to keep. The NMU gmail account doesn't have a 21 day limit on messages in the Inbox.

Where do I now change my NMU gmail password?

https://myuser.nmu.edu/user, the same as before.

How can I access NMU gmail using Mac Mail? 

See Google: Get started with IMAP or POP

How can I access NMU gmail using an iPhone or iPad?

Download and use the Gmail, Google Calendar, and related Google apps from the Apple App Store.

How can I access NMU gmail using an Android phone or tablet?

Download and use the Gmail, Google Calendar, and related Google apps from the Google Play Store.

Documentation

G-Suite Learning Center

• https://gsuite.google.com/learning-center
• Using G Suite a quickstart guide
• Using Gmail
• Using Google Calendar
• Using Google Drive
• Using Google Docs

Getting Help within G Suite Applications:
Click the Gear icon in the upper right of the Window and click ‘Help’.

Google Help Center

• Gmail Help Center
• Google Calendar Help Center
• Google Drive Help Center
• Google Docs Help Center
• Google Chat Help Center
• Google Account Help Center

Documentation

The goal of the Educational Access Network (EAN) is to provide broadband access and educational resources to individuals looking to take courses, advance their careers, fulfill personal development needs, explore new topics, or regularly exercise their brains.

Support is currently being provided by:

•     http://www.nmu.edu/ean (This should answer most questions).
•     Email: eansupport@nmu.edu
•     Phone: 888-458-8668

Documentation

NMU 2 factor authentication can be set up using Authenticator Apps, Backup Codes, or Security Keys. These instructions cover how to disable each of those options individually. You can disable one or more of them. NMU recommends you always have more than one 2 factor authentication method enabled.

1. On a computer or other device, go to https://myuser.nmu.edu/user, click “Manage Account” and login with your NMU ID and password.

    

   

2. Click on the “Security” tab and then the “Display TFA” button under “2-Step Verification”. The following page will be displayed.

    

   

3. To disable the current Authenticator App click the "Remove" button in the "Authenticator App" box.

4. To disable the current Backup Codes click the "Remove" button in the "Backup Codes" box.

    

5. To disable a Security Key click the "Pencil" icon in the "Security Key" box, then click the "Delete Security Key" button.

    

   

6. To revoke all trusted devices click the "Revoke All' button in the "Devices you trust" box.

7. If all 2 factor authenthication methods are disabled the "2-step Verificaton" box at the top of the page should show it is "OFF".

    

   Note:

   • 2 factor authentication on your NMU G Suite account is a separate feature unique to Google. A good overview with links to configure 2 factor authenticaton for your NMU G Suite account is avalable at https://www.google.com/2step.

Documentation

Some application settings or other issues might cause Windows 10 to enable randomized hardware addresses, which will cause issues with your registration to NMU's network. To disable this feature, follow the instructions below.

1. Click on the Network Settings icon and select "Network Settings." 
    

2. In the "WiFi" tab, select "Advanced Options."
    

3. Select "Off" under "Random Hardware Address." 
    

4. In the "WiFi" tab, select "Manage WiFi Settings."
    

5. Select "Off" under "Random Hardware Address." 
    

6. Restart your computer. 

Documentation

Occasionally, you may want to remove a device from your account because you no longer use it or for a variety of reasons. These instructions will show you how to de-register a device from the NMU Network. Keep in mind that if you will need to re-register the device if you you want to re-connect it to the NMU network. 
 

1. Navigate to http://www-register.nmu.edu in a web browser. 
 

2. Click on "De-Register."
    
 

3. Type in your username and password then click "Sign In." 
    
 

4. Click the "De-Register" button next to the computer or device you would like to de-register.

 

5. Once you have clicked on the de-register button you will see the message below. You can now choose "Logout." 

Documentation

Is NMU LTE available in your area?

NMU LTE is available everywhere NMU EAN is available. Go to the Check Availabilty page and click the "Check Availabilty" button. Enter your complete address with Street Address, City, State, and Zip code to see if NMU LTE is available in your location.

If you were issued an NMU ThinkPads NMU LTE is not installed by default. You can get the NMU LTE network and SIM cards installed at no charge so the computer can access the NMU LTE network. If you have not already done so, please stop at the Helpdesk to get a work order for the LTE hardware to be installed. 

Connecting the ThinkPad to NMU (LTE)
 

1.Left click the “WiFi” or “Ethernet” icon in the system tray in the lower right corner of the Windows desktop.
  

2.Make sure an Ethernet cable is not connected,  “NMU" "WiFi” is "Off" (grayed out) and “Cellular"or "Mobile Broadband" is turned "On" (displayed in blue) and click the “NMU (LTE)” icon in the top section of the “Networks” menu.
  

3.Check the “Connect automatically” checkbox if it isn’t already checked and click the “Connect” button. The icon initially may indicate a “Limited” connection but then display “Connected”. 
 

4.The “LTE” icon will appear in the system tray when NMU (LTE) is in use. The number of white bars indicates the signal strength. You should now be able to access the NMU network using NMU LTE.
  

Connecting the ThinkPad to NMU WiFi (preferred if on campus)

1.Left click the “LTE” or “Ethernet” icon in the system tray in the lower right corner of the Windows desktop. 
  

2.Click the "NMU" "WiFi" to turn on (turn blue) the WiFi network adapter in the “Networks” menu.
  

3.Select the WiFi connection you want to use (Use the “NMU” WiFi connection if on campus). 
 

4.Check the “Connect automatically” checkbox if it isn’t already checked and click the “Connect” button. The icon initially may indicate a “Limited” connection but then display “Connected”.
  

 5.The “WiFi” icon will appear in the system tray when WiFi is in use. The number of white bars indicates the signal strength. You should now be able to access the NMU network using NMU WiFi. NOTE: The system will use the WiFi connection by default even if the NMU (LTE) connection is on.

Documentation

For full access to the Internet and NMU network services over the NMU on-campus wired and wireless areas, you must register each network interface (wired and wireless are separate entries) on your computer. Before you register, you will only be able to access limited on-campus Web sites, and you will not have E-mail access.

Keep the following mind while registering:

• Must be on-campus and using the NMU WiFi or Ethernet network to register.
• Users will be required to register their machine once per semester.
• NMU issued computers with have both the wired and wireless connections registered when registering using either connection.
• Your NMU account must be active in order to have computers and devices registered. 
• You are limited to registering 3 devices via the "register.nmu.edu/device" option.

There is no limit to the number of computers you can register. However, please note that your NMU ID will be attached to each computer you register, and you will be responsible for the actions performed using this machine.

Choose a device type below for instructions on registering it. 

• Register a Computer
• Register an iOS Device
• Register an Android Device
• Register a Blu-Ray Player
• Register a Smart TV
• Register a Game Console
• De-Register a Device