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Technical Support Services (TSS), formally known as the Helpdesk and Micro Repair, are committed to providing the highest level of quality support to NMU students, faculty, and staff. We support NMU network connections, network services, and NMU issued software and computers, including notebooks issued to students as part of NMU's TLC Program. Limited support for other systems may be provided or referred to other service providers on campus as available. Help is available by phone, walk-in, or online. Please have your NMUIN or UserID ready when contacting us.

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It is the mission of the Telecommunications Division to provide Network Connectivity, Telephone and Voice Mail services, to the students, faculty and staff of Northern Michigan University. IT Telecom installs changes and repairs telephones and network connections for university departments. Offers both local and long-distance service for faculty and staff. IT Telecom offers NMU Voicemail service for faculty, staff and on campus students. Telecom also offers a variety of other services which including call centers and consultations.

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Student Resources

Faculty Resources

Technology Program

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Connect a Device to the NMU Network

For full access to the Internet and NMU network services over the NMU on-campus wired and wireless areas, you must register each network interface (wired and wireless are separate entries) on your computer. Before you register, you will only be able to access limited on-campus Web sites, and you will not have E-mail access.

Useful Keyboard Shortcuts

Keyboard shortcuts are combinations of keystrokes that allow you to quickly perform an action. They are useful and often great time-savers. This page includes a guide to a few useful combinations that will help you complete tasks more quickly. WindowsMac OSXWhere can I find these keys on my keyboard?

Common Windows file extensions

Windows file names have two parts; the file's name, then a period followed by the extension (suffix). The extension is a three- or four-letter abbreviation that signifies the file type. For example, in letter.docx the filename is letter and the extension is docx. Extensions are important because they tell your computer what icon to use for the file, and what application can open the file. For example, the doc extension tells your computer that the file is a Microsoft Word file.

NMU password recovery

NMU password recovery

Quick Analysis Feature in Excel

Excel offers many tools for you to organize your data. The Quick Analysis tool will quickly analyze and visualize data for you.Below is a step-by-step instruction on how to use it: 1. With your data selected, open the Quick Analysis tool by pressing Ctrl + "Q."

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Exporting your Google Photos

Drag and Drop Back Up Method

Drag and Drop Back Up Method

Web Publishing: Background Information

Uploading files onto MyWeb from a computer

Phone: (906) 227-2468

Email: helpdesk@nmu.edu

Hours: 8 a.m. to 5 p.m.

Location: 116 LRC (Across from Fieras)

Applications for student employment can be filled out online* or in person at theTechnology Support Services office, Harden Hall 116.

*NMU username and password are required to complete the online application.